Canada Job Openings

OSL Retail Services Inc

Samsung Galaxy Consultant - Metrotown - Full-time

Burnaby

FULL TIME

September 2, 2024

Overview: Do you have a passion for Tech?
Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

Who are we?
OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. How cool is that?

Here’s where you come in…
You’re a tech guru. You’re hungry to master all knowledge on the latest technology and deliver awesome customer service. Of course, you’ll be asked to meet business objectives, and be a strong ambassador the Samsung Brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others…we’re all about family.

A day in the life of a Galaxy Consultant:

Reporting to the Operations Manager, the Galaxy Consultant manages the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements appropriately
Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively
Making customer outbound calls as required to ensure they are knowledgeable on repair processes
Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins and returns
Maintain productivity standards with regards to quality service, first time resolution and customer satisfaction
Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods

Good thing you have what it takes:

Minimum 2 years of retail experience
Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products
Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs
Must have high level of interpersonal, communication and presentation skills to work with others, motivate employees and conduct training as required
Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
Effective decision-maker and problem-solver with strong customer service orientation
Ability to offer excellent service while achieving operational standards
Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What’s in it for You?

Pay is $22/hour + Exciting incentive programs
Comprehensive health and dental plans
Discounts on the newest wireless technology
Great employee referral program
Ongoing continuous training (online and in classroom) to support your personal and professional development
Local, regional, and national career growth opportunities

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply.

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