Security Guard Team Lead
The MRG Group
TORONTO
The MRG Group is looking for experienced and dedicated Security Guard Team Leads to join our team! Located at 250 Adelaide Street West and 26 Duncan Street in downtown Toronto, this includes The Porch, Rock ‘N’ Horse Saloon, Dublin Calling, Adelaide Hall, Par-Tee Putt, and Par-Tee Pong.
The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 12 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners.
Our Security Guard Team Leads do more than ensure the safety and security of our guests, staff and buildings. Often as the first point of contact, they are also Brand Ambassadors and help greet guests, see them on their way and be the person on point when an issue may arise.
The Role
● Report to work in uniform at posted schedule time
● Physically able to walk and stand for long periods of time both inside and outside the venues
● Ensure all guests are being greeted as they are entering the property
● Keep an eye out for patrons
● ID all patrons who appear to be underage
● Keep track of capacity levels
● Conduct bag search as required
● Ensure patrons who are visibly intoxicated are not permitted to enter (or stay) on the premises in a safe and professional manner
● Effectively communicate with team and offer support as their needs may require
● Ends service by offering a heartfelt thank you and inviting the guest to visit again
● Excellent verbal and written English communication skills
● Proficient customer service and de-escalation experience.
Knowledge, Skills, Abilities
● Valid Ontario Security License
● Valid Smart Serve Certificate
● Valid First Aid & CPR certification
● Open availability; all days of the week consisting of afternoons, evenings, weekend shifts and holidays
● Able to work well with staff and public
● Interact with a diverse population
● Work with minimum supervision and react quickly
● Communicate effectively and calmly in a variety of situations
● Strong interpersonal skills
● Willingness to assist peers
● Able to work independently or as part of a team
● Security experience working in the hospitality industry (Bars, Nightclubs and concert venues is an asset)
● Experienced with government issued ID checks
● Completing incidents reports and required documentation for all security incidents
Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk!
What’s In It For You?
● Competitive industry starting rate of $22.00 per hour
● A FUN fast paced atmosphere!
● Discounts at our hospitality venues as well as concerts/shows
● Teamwork: Work side by side with other security guards on shift and work with other hospitality professionals. Together, you will bring responsible fun to life
● Career development opportunities with a company that encourages individuals to learn and grow
Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.
Job Type: Part-time
Pay: $22.00-$25.00 per hour
Benefits:

• Discounted or free food

Flexible language requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every Weekend
• Holidays
• Night shift

Ability to commute/relocate:

• Toronto, ON M5H 1X6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have open availability and can work every Friday & Saturday?
• Are you legally eligible to work in Canada?

Licence/Certification:

• Security Guard Licence (required)
• Smart Serve (required)

Work Location: In person