Who We Are:
Mon Pitou is a specialty food store that is a cafe, bistro and grocer all in one. We opened our doors in 2021 and quickly became a hidden gem in the Fairview neighbourhood. We are passionate about celebrating everyday indulgences and creating a casual but elevated experience for guests through our offerings and ambiance.

The Opportunity:
We are searching for a Store Manager to oversee front-of-house operations. This is a middle-management role that focuses on guest experience and leadership skills. As a daytime establishment, we offer an appealing schedule for better work-life balance.

Position Overview:
You will oversee our coffee, retail, dine-in experience, and staffing operations through being an effective people manager. This position reports to the Creative Director and Operations Director and works cross-functionally with other managers and leads.

Responsibilities

Sales and Guest Experience:
Work with the Operations Director and BOH Leads to streamline offerings
Oversee the end-to-end guest experience onsite and online
Forecast for sufficient and consistent production of retail offerings
Plan for seasonal drink launches for dine-in and bottled options
Propose product features that align with the Creative Director’s vision
Incorporating innovative techniques to maintain resourceful and overcome challenges
Lead events and special programs such as private events or meal kits
Review data and stats to make informed decisions

Inventory and Data Management:
Manage inventory such as purchasing, receiving, inspecting, storing
Track product waste and look for improvements in financial return
Understand market trends, shortages and alternatives to minimize impact
Recognize revenue trends through reporting functions
Reconcile profit and loss reports
Liaise with vendors and sales representatives to build a strong working relation
Ensure the FOH is stocked and prepared for service to prevent shortages
Ingredient shopping when required

Culture and Leadership:
Full-cycle recruitment: hiring, training, disciplining, termination
Strategically schedule staffing for effective coverage
Conduct and implement training for FOH staff
Provide ongoing support and feedback for staff, acting as the grease and glue
Lead the team through a change management process
Step in to fill positions as needed, when needed
Operating with a “one team” mentality
Attend senior strategy meetings to escalate ideas or implement change
Spearhead team meetings and daily huddles
Upholding company core values
Embody a continuous improvement mentality

Safety and Compliance:
Ensure adherence to health and safety regulations to the highest standard
Ensure adherence to policies and procedures, maintaining an environment of discipline and order.
Act as point of contact for Health Authorities
Oversee store hygiene and maintenance activities
Audit equipment functions and maintenance

Note: This job description is intended to provide a general overview of the responsibilities and tasks associated with this position. Duties and responsibilities may vary based on the specific needs of the organization. Additional duties may be assigned as needed to support the business operations and objectives.

Who YOU Are:
Embody our 5 core values…

Ownership: Act and think like an owner
Integrity: Honest and accountable
Passion: Stay curious and invested
Teamwork: Collaborate with a one-team mentality
Quality: Maintain a high standard

Requirements
2 years of people-management or supervisory experience
3 years of barista experience
3 years of serving experience
Available 5 days a week, with weekend and holiday availability
Class 5 driver’s license, with the ability to drive
Attend vendor shows
Familiar with the BC Employment Standards
Effective and thorough communication skills (verbal & non-verbal)
Balances analytical and creative skills
Excellent knowledge of the industry
Level-headed and collaborative skills for working in a team setting
Confident to work under pressure and pivot on demand
Critical thinking and problem-solving skills to overcome issues
Effective leadership skills needed for organizing and planning a kitchen staff
Holds a work permit in Canada

Technical Requirements:
Food Safe Level 1 Required
First Aid Certificate is a bonus
Familiar with data extraction and interpretation
Tech savvy, specifically with G-Suite functions, and other software
Process-oriented to implement workflows
A strong understanding of culinary procedures, trends, and standards

Employee Perks:
Free meal for breaks
Monthly management allowance
Store discount
Weekly tips distribution
Standardized schedule