It’s Cool Being Here! - Job Overview
At Montana’s we strive to own the BBQ & Bar space in Canada. We have an irrational passion for in-house smoked, sauced-up, dig-in-get-messy BBQ’d goodness. We’re an approachable gathering place -proudly unpretentious, genuinely energizing and a place to come-as-you-are. Our team is authentic, carefree, down-to-earth, energetic and fun.
As the Supervisor of Guest Experience, you will be responsible for assisting the General Manager with driving Guests to the restaurants and ensuring Guests come back. The Supervisor assist in the day-to-day leadership and management of a specific restaurant location. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant. As a developing leader of others, you also demonstrate an enthusiastic commitment to People Development. Through timely progress through the Restaurant Leadership Certification Program and taking on additional responsibilities, you will develop the ability to run both the Stage and Heart of House areas of the restaurant and lead all shifts according to Brand Standard
Have Fun! - Duties and Responsibilities
● Contribute to the infectious energy of our team.
● Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant.
● Ensure all operating procedures, standards and controls are adhered to.
● Complete your online learning tests as required.
● Support the General Manager, Guest Experience in managing all ongoing operations of a restaurant while achieving business requirements (including reporting, adherence to local and provincial legislation and regulations, development of reports, measuring and achieving KPIs, etc.).
We’re Looking for These Qualifications and Experience
● Must be able to work evenings and weekends.
● Prior experience in a Canadian hospitality setting.
● Strong interpersonal and communication skills for interacting with the restaurant team and Guests.
● Knowledge of Point-of-Sale Systems.
● Ability to work in a fast-paced environment while balancing competing priorities.
● Effective numeric, analytical and organizational skills
● Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests.
● Proficiency in business software applications (Outlook, Word, Excel)
● Supervisory and management experience in Canada
Join our team as a Supervisor where you can make an impact through effective leadership and operational excellence. We look forward to your application!
Job Types: Full-time, Part-time
Pay: $20.00-$28.00 per hour
Expected hours: 20 – 40 per week
Additional pay:

• Overtime pay

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Supervising experience: 1 year (required)
• Restaurant experience: 1 year (required)
• Organizational skills: 1 year (required)
• Management: 1 year (required)

Work Location: In person