Position Overview

Responsibilities

• Provide mentorship, guidance, technical advice, training and direction to team members so they are equipped to effectively manage their individual corporate critical application support activities.
• Assist in the management of employee development for their respective group.
• Communicate effectively and demonstrate professional competence with users, co-workers and management.
• Provide a technical and functional expertise on a wide range of strategic, financial, regulatory, safety, and reputational impactful applications.
• Assist in the general administration of the department.
• Analyze and respond to complex incidents, problem reports, and inquiries in a timely manner, recommending and taking the appropriate course of action and/or system changes required to resolve them.
• Produce detailed software design and functional specifications (“design specifications”) for bug fixes, maintenance releases, and enhancements related to in-scope applications.
• Develops software code based on the design specifications including writing new code, modifying existing code and integrating software code using a source control system.
• Maintain a library of all Application(s) code, including a record of all updates to the code; maintain and track all access to the code. Maintain database objects and documentation such as the ERD, dictionaries and libraries.

Requirements

• 2 year Diploma in Computer Engineering, Computer Science or related field.
• 8 years’ related work experience.
• Competency in managing in medium to large projects.
• Superior interpersonal and customer service skills.
• Immediate knowledge of data center technologies, virtualization, storage, backup, networking, security and all related supporting infrastructure.
• Leadership and management skills.
• Ability to establish and maintain cooperative and effective working relationships with coworkers and perform all duties in a professional manner.
• Technology subject matter expert with applications such as SAP, Customer Information Systems (CIS), Geographical Information Systems (GIS), Mobile Workforce Management (MWFM), Automated Metering Infrastructure (AMI), or Content Management Systems (CMS) is an asset.