Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.
The Team Lead, Office Services is integral to the success of the Office Services team, and to CAAT’s guiding mission and growth strategy.
Reporting to the Manager, Office Services, the Team Lead supports the Manager in leading Office Services and Facilities Administration, ensuring high quality service standards. This role provides day to day leadership to Office Services staff including Reception, and Facilities Administration. They are the primary back-up to the Manager, Office Services to ensure smooth service operations and will support key projects and initiatives within Office Services. This role is integral to the smooth and high-quality operations of the office while working collaboratively with various stakeholders.
We are looking for someone with:

• 5+ years of progressive relevant experience.
• 2 to 4 years of people leadership experience.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook, Teams, Share Point).
• Strong experience in managing office procedures and facilities administration.
• Post-secondary education in a relevant field or equivalent work experience.
• Vendor management experience and familiarity with budget oversight.

The successful candidate will demonstrate:

• Strong organizational and time management skills, with the ability to manage competing priorities.
• Exceptional relationship-building skills with internal and external stakeholders.
• A keen eye for detail and problem-solving.
• Initiative and the ability to work independently without immediate supervision.
• Strong communication skills, both written and verbal.
• Analytical thinking with experience in tracking and reporting on metrics.

Once here you will:

• Lead a team of Office Services staff and act as the primary back-up to the Manager, Office Services.
• Build and maintain business relationships with key stakeholders to ensure smooth service operations.
• Oversee office procedures and practices, ensuring alignment with policies and objectives.
• Support vendor contract renewals and procurement of promotional materials across the organization.
• Assist with annual budget submission and monitor office expenditures.
• Coordinate tasks for meetings, projects, and strategic initiatives with various stakeholders.
• Assist with office space planning, including office leases, growth projections, and space requirements.
• Act as a member of the Joint Health & Safety Committee and support office/facility tasks as needed.

Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.
Our commitment to you as a CAATster:
We’re about growing together and creating impact in a collaborative and caring environment!

• Comprehensive & Holistic Care: Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
• Growth Opportunities: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!
• A Culture of Collaboration and Fun: We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
• Making a Difference, Together: We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!

But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures, as one of Greater Toronto's Top Employers, and one of the Best Places to Work.
Learn more about us by visiting www.caatpension.ca/careers
Diversity, Equity, Inclusion, and Belonging:
Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.
Job Type: Full-time
Application question(s):

• This is an on-site position. Are you comfortable commuting daily to our office located in Downtown Toronto?
• How many years of experience do you have managing office services and facilities operations, including overseeing procedures and administrative tasks?
• How many years of experience do you have in leading and managing a team, including direct supervision of staff?

Work Location: In person