Position Overview:
With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.
The Treatment Consultant serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the position manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.
The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.
Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.
Location: Montreal, QC – On-Site
Key Responsibilities:

• Effectively conduct discovery calls with patients, family members, and/or referents and make recommendations for available programming.
• Engage in consistent and methodical follow up procedures with opportunities.
• Establish and maintain urgency for treatment.
• Conduct clinical and medical phone screeners with qualified patients and ensure safety for admissions into our treatment network.
• Participate in continuous reviews of sales and admissions processes to ensure efficient and seamless patient experience.
• Help develop, pilot, and assess innovative new sales strategies, admissions processes, and tech improvements.
• Must be able to work on-site at our Montreal, QC facility.

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through Greenshield Health
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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