Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.


Are you our hidden gem?
At Maison Birks, we are proud to employ talent from many different backgrounds, experiences, and identities.

Under the supervision of the workshop foreman, the watchmaker is responsible for servicing quartz and mechanical timepieces in a timely manner and according to the company’s standards. The Individual will also handle all watchmaker related responsibilities.


KEY RESPONSIBILITIES
Diagnostics

• Identify root cause of problems in accordance to the client request(s).
• Select the adequate service in accordance with the partner brand policy while:
  • Meeting the client request.
  • Proposing a solution to solve the issue.
• Identify the spare parts needed to repair the evaluated piece.

Dismantling

• Dismantle the timepiece and its movement:
• Remove the strap or the bracelet.
• Separate and dismantle the movement/dial/hands from the case components.
• Dismantle the watches case components.

Case Preparation

• Install and assemble the watches case components in preparation of the encasing of the movement.
• Check and ensure waterproofness of the case.
• When requested perform complete polishing.

• Analyze and take decisions to define proper methodology to repair any calibre needed.
• Use or develop adequate tools or processes to correct issues that can arise during the repair.
• Sample of movements to be repaired:
  • 7750 ETA or Selita
  • 2892 ETA or Selita
  • Quartz calibers from Ronda and ETA

When necessary, resolve issues related to limited (or no) access to spare parts by fixing existing components of the piece.

Encasing

• Install the dial and the hands prior to encase the movement and close the watch.
• Perform a first Quality Control to ensure that the piece is in working order.

Maintenance And Organization of the Workshop

• Maintain Tools and Equipment:
• Ensure that all equipment used are calibrated and maintained at a high standard.
• Maintain a cleaned, organized and safe working area.

Our ideal candidate has…

• Watchmaking diploma or certification.
• Minimum of 3 years of experience in Watchmaking is preferred
• Working experience with luxury brands is a plus
• Watch and Jewellery polishing experience is a plus
• High level of dexterity and focus to handle small parts, with a strong attention to detail
• Ability to follow instructions and efficiently provide a high level of quality
• Ability to analyze and solve problems by using adequate processes and tools available
• Knowledge of English and French

• Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

Our promise of delight
In return for your commitment to excellence, we offer…

• Competitive earnings
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

Environment
We're proud to be Canada's leading multi-certified destination for high-luxury timepieces.
The Maison Birks Atelier is a certified authorized service center for prestigious international timepiece brands including Rolex, Alpina, Baume & Mercier, Birks, Cartier, Chaumet, Frédérique Constant, Chaumet, Jeager Le Coultre, Longines, Montblanc, TAG Heuer.
Our workshop is inspired by the cutting-edge watchmaking workshops found in Switzerland, the modern space features floor-to-ceiling windows, creating the perfect atmosphere for intricate repairs. The Atelier comprises four main areas: the Administrative Area, the Polishing and Refinishing Studio, The Movement Cleaning Room, and the Watchmaking Laboratory.

• The Polishing and Refinishing Studio is equipped with optimal Swiss equipment allowing complexes refinishing techniques in order to restore the original luster and shape of any case and bracelet. Lap polishing, satin brushing and case restoration are just some of the techniques used with metals like Platinum, Gold, Titanium and Stainless Steel.
• The Cleaning Room houses high-tech; ultrasonic machines that delicately clean even the finest of watch movements using preprogrammed sequences and diverse cleaning formulas.
• The Watchmaking Laboratory is where highly skilled watchmakers perform technical services and advanced repairs. Specialized hydraulic adjustable benches line the central area, offering ergonomic support for the watchmakers throughout the day. Surrounding these specialized benches are avant-garde watertightness measuring equipment that can detect impermeability in watchcases, using compressed air or water up to an impressive pressure of 1200 meters, 120 Atmospheres or 1800 PSI. The laboratory is also equipped with advanced Swiss precision measuring computers that allows the watchmakers to calibrate and time each movement to its exacting standards.

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.


Come join us at Birks, and let your true self, shine!
Are you the gem we are looking for?