• Experience in confidential environments
• Fluent in English and Mandarin
• Bachelor degree or equivalent work experience
• 3+ years of work experience in HR / similar role preferred
• Experience of working in a transactional / process based environment
• Experience working in multinational company
• Experience working with KPI and SLA
• Computer literacy (Excel, Work, Power Point, Outlook)
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Ability to work in changing environment
• Flexibility

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.

We are looking for a person who has a customer focused, hands-on approach and is comfortable communicating with all levels of management and employees to yield an excellent employee experience. The successful candidate will have excellent attention to detail with a data driven, analytical approach, strong communication skills and the ability to manage multiple, competing priorities simultaneously.
This is an opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast paced, globally scaling organization.

Key job responsibilities

• Act as a key HR process owner to support the operation work of data management.
• As the process POC to communicate and resolve employee matters and queries with related issues.
• Work closely with stakeholders and take effective activities to prevent defect.
• Work closely with global process stakeholders for process standardization and improvement.
• Partner with peers in HR and cross-functional teams to drive alignment of HR programs.
• Understand processes and program regulations and the way they have been translated into existing technical environment
• Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Meet setup SLA and KPI
• Participation in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
• Be part of a team that actively seeks customer feedback to improve levels of service.
• Work experiences in HR Shared Services
• Work experiences in employee life cycle services