Job Summary:

The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The Regional Support Specialist will facilitate and provide support when required to support the development of business cases, conduct research for new releases and features, new products or modules, configuration of the local Coupa instance, test and integrate innovations to our standard procurement systems. The scope of work the incumbent will manage will range from the current Coupa modules* process integrated to SAP, Mincom Ellipse, and other ERPs, along with other parallel enabling systems such as Boomi and Power BI. The Incumbent will also work closely with colleagues focused on requirements such as internal and external audits, monitoring, reporting and the continuous evaluation of our current systems and processes.

The Incumbent will play an integral role in the organization as a technical expert and subject matter expert for our Coupa S2P environment, procurement standards, providing technical support to the various sites and businesses within their region as needed.

This is a challenging and exciting position that requires a distinctive skill set. The successful candidate has a functional and/or technical background in S2P functionality or other relevant ERP systems, with on the ground experience, and is familiar with the operational models at our numerous sites. The Regional Support Specialist will have strong project management and communications skills and be able to take complex technical issues and convey these clearly and in multiple formats to various audiences. The individual is also an accomplished facilitator with experience moving diverse stakeholders toward collective learning, clear actions to standards and also has experience delivering training and producing training materials and guides.

Reporting Structure:

This role will be supported by and report to the Coupa Global Support Manager and have a close working relationship with the Regional Middleware Lead as well as other Regional Support teams (e.g. ERP, infrastructure, etc.). The role will also be required to manage third party service provider resources such as Coupa support, Boomi support, Kitepipe and others to ensure consistent and efficient service delivery to the Glencore business.

The incumbent will be required to work closely with ERP support teams and ensure initiatives from both teams are complementary and well timed.

Specific to Coupa:

The Coupa Regional Support Specialist will be responsible to participate in the Glencore’s Coupa Change Control Board. The role will also have overall responsibility for the ongoing maintenance, development and improvement of the Coupa platform and functional design within Glencore aligning and coordinating requirements/changes with those of the Global team, ensuring that the Coupa platform continues to support the requirements of our evolving business. The incumbent will provide an ongoing Coupa change management service to the business proactively ensuring that the regional requirements receive the right level of prioritization and that the impact of new features and changes resulting from the Coupa quarterly release cycle are understood, communicated, and deployed in a manner that maximises benefit and minimises risk to the business.

The candidate will also be responsible to manage and implement any requirement from the Corporate offices that can be facilitated through the Coupa Risk Assess platform in coordination with the Coupa Risk Assess Platform Manager. It is imperative that this platform be well maintained and continuously developed in the same manner as Coupa S2P. This relatively new platform within Glencore which must attain the same innovative and proactive approach as taken with other platforms within the procurement landscape.

The incumbent will also be a Subject Matter Expert (SME) for the Coupa platform and from time to time will be called upon to support the development of business cases for other sites and business units when required by the Coupa Global Process Owner. The Regional Support Specialist will also support the other Analysts as required to maintain continuity of service.

Key Responsibilities:

Governance

• Represent the requirements and needs of the various BU’s in their region including communicating with Glencore’s Coupa Change Control Board with respect to the regional BU’s priorities, issues, concerns, and/or changing solution requirements
• Ensure compliance with all applicable regulations (ISO, Health, Safety, Financial Audits, etc.)
• Work with key stakeholders on compliance with Glencore’s supplier and procurement standards (Ie KYC, SCDD, RS, and RTS) by keeping the application of these programs up to date with regular reviews and audits

The incumbent will spend time in the field coordinating with key stakeholders throughout Glencore to support:

• Value realization
• Product improvements
• User engagement
• Communication needs
• Training; etc.

Value Realization

• Analyse and report on KPI’s underpinning the Coupa business case(s)
• Ensure that site procurement & management teams understand the benefit realised to their specific operation through the use of the Coupa platform on a regular basis
• Regularly evaluate and mine new opportunities utilizing all available tools and metrics and convey those to the local business teams.
• Drive initiatives to ensure the maximum benefit realisation of Coupa supported by relevant KPI’s
• Continuously meet with the Coupa enabled sites to identify gaps and opportunities to improve on current best practices.
• Provide the required monthly and/or quarterly reports to the site Procurement, Maintenance, or Finance teams.
• Work closely with the Ellipse, SAP, Coupa & Boomi support teams to direct the prioritization and tracking of issues and requests to ensure that they handled with the right level of priority

Change / Release Management

• Lead internal communications with respect to the Coupa solution, including rollouts, enhancements, fixes, and value realisation
• When processes directly or indirectly affecting Coupa are proposed to be changed, work closely with the relevant teams to provide input into how that change would affect the application and its functionality
• Proactively analyse and mitigate risk resulting from the Coupa quarterly release program and coordinate the deployment of new features and changes to currently deployed features in conjunction with the Regional Middleware Lead and the site procurement leads
• In conjunction with the Regional Middleware Lead identify, assess, document, configure and manage new business requirements that will result in changes to the current Coupa deployment in their region.
• Maintain the Coupa functional design documentation in line with all changes to the system design, and in conjunction with the Technical Support roles
• Ensure that the Coupa functional design remains aligned to key financial and procurement controls/policies within the Glencore BU’s in their region
• Analyse, document, and resolve problems that arise when Coupa is not creating successful/expected output
• Participates in the appropriate training within the scope of responsibilities to further develop business process knowledge

Catalog Management

• Ensure that the cataloguing strategy meets with business requirements, industry best practices and maximises the potential value of the platform within Glencore
• Ensure that the catalogue data quality meets the requirements as set forth in the cataloguing strategy and standards
• Advise the local cataloguing teams of any new features or new opportunities around data management
• Assist and advise in new projects related to cataloguing and content such as populating photos, using punchout catalogues, engaging suppliers for enabling supplier managed catalogues

Supplier Risk Management

• Ensure that Coupa Risk Assess is configured to manage all corporate requirements relating to for example: Know Your Counterparty (KYC), Responsible Sourcing (RS), Supply Chain Due Diligence (SCDD) and Road Transportation Safety – Standard 21 (RTS) screening programs
• Support the Vendor Management teams to ensure an acceptable cycle time for supplier on-boarding.
• Help develop and administer, workflow changes, program rules, as well as implement new screening programs as required as our compliance requirements evolve including one off screenings such as pandemic response and preparedness.

Requirements:

• A Business or Information Technology Related Degree or Diploma with a minimum 5 years of significant practical experience in an S2P environment managing the delivery of value to the business.
• A comprehensive understanding of the Coupa Source to Pay Platform and associated ERP’s, such as, SAP ECC, SAP S4HANA, Mincom, and others.
• A demonstrable familiarity with Systems Analytics and Reporting tools such as Power BI is a pre-requisite for the role.
• It is essential the incumbent is customer focused; business oriented and has strong leadership and project management skills with an emphasis on interpersonal, team building and change management as the role will be required to work with a number of different business units within a region.
• Excellent written and verbal communication, facilitation, and presentation skills.
• In addition to one of the local regional languages, fluency in spoken and written English is required.
• The ability to travel to Glencore sites regionally as required

• S2P, Coupa Content Management, Coupa Sourcing/CSO, Contract Lifecycle Management, Supplier Information Management, and Coupa Risk Assess

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