Company Overview
At Sprout Loud our people and culture are central to our success. You’ll find an environment that is 100% jerk free, where people share the values of putting clients first, being accountable, caring about your team and the quality of your work, inspiring others, and growing in your level of expertise and professional development. Sprout Loud won the 2022 Top Workplace award, marking the 9th time the company has been recognized as one of the best employers in South Florida, based on anonymous employee feedback.

Sprout Loud is a Software plus Services platform that services the local marketing needs of large organizations. Called Through-Channel Marketing Automation (TCMA), we help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. Sprout Loud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Identified by Forrester Research as the Third Stage for sales and marketing leaders, Sprout Loud is on the forefront of the TCMA industry. We need a great team to help us execute - so come join us!

Overview:
The Digital Production Coordinator (DPC) executes Sprout Loud Digital Services including Online Listings, Reputation Management, Facebook Ads, Paid Search, Display and Websites, among others, on behalf of Sprout Loud local clientele. Responsible for reporting and other client deliverables. The Digital Production Coordinator works directly with Account Managers to ensure processes are followed and deadlines are met according to Service Level Agreements (SLAs).

Responsibilities

• Responsible for day-to-day customer production of digital services including new product enrollment, campaign execution and reporting
• Learn and understand new vendor platforms
• Understand digital marketing strategies
• Have full comprehension of tasks and impact across workflow
• Stay up to date on best practices across digital media industries (Online Listings, Reputation Management, Facebook Ads, Paid Search, Display Ads, Video Ads, Websites, Landing Pages, etc.)
• Work directly with Account Managers to ensure Sprout Loud continues to deliver best-in-class products
• Keep Harvest tasks trackers up-to-date
• Follow Sugar workflows and processes to ensure Cases and Tasks are completed according to SLAs
• Strong demonstration and contribution to the Digital Services team initiatives and deliverables

Requirements

• Fluency in English including written and verbal communication
• Excellent attention to detail
• Strong internal service skills
• Basic knowledge of Digital Marketing and Digital Media concepts
• Ability to multi-task
• Ability to learn new technologies, software and computers quickly
• Strong organizational skills
• Good ability to grasp and understand marketing concepts
• Strong quality assurance skills

What do we offer

• Joining a 9X Award Winning Best Place to Work - 5 consecutive years
• Phenomenally high e-NPS scores - just check out the career portion of our website
• An opportunity to join an industry leader with solid growth (and aspirations to become much bigger).
• No Jerks on your team
• The ability to work on a truly innovative product that evolves with our market’s needs.
• The ability to work and grow among a team of fun, kind and passionate people.
• A prime location in Fort Lauderdale, Florida; Medellin, Colombia; and, Monterrey, Mexico
• Competitive salary scaled to your experience
• 15-20 days of PTO; Sick leave as you need it
• 1 month sabbatical at 6 years
• Medical, Vision and Dental Insurance Plans
• A fast-paced environment where you can make your mark!
• The ability to work and grow among an incredible team

Our values
Delight the Customer: We understand that consistently meeting expectations creates a positive experience.

Be the Force of Change: Continuous improvement is a shared responsibility. And it starts with you.

Jerk Free: We don’t take ourselves too seriously. We are humble with no hidden agendas. We demonstrate respect and integrity.
Do What You Say: Follow-up and follow-through. We hold ourselves and each other to this standard.

One-Mission; One Team: We always work together, within and across teams, to accomplish our mission.

Interview process
Our five steps recruiting process lasts a total of 2 weeks:
Step 1: Meet and greet with a recruiter or hiring manager; followed by some brief assessments
Step 2: Top-Grading, 2-hour interview with 2 Hiring Managers
Step 3: (Position Dependent) An activity or exercise to understand how you think
Step 4: Reference checks

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