Company Description
JMK Property Management is seeking a Leasing and Tenant Relations Associate to join our growing team. The ideal candidate will be based in Colombia and will play a critical role in managing Section 8 rentals, retaining tenants, and supporting our leasing operations. This is a fully remote position, and fluency in English is required.
As a Leasing and Tenant Relations Associate, you will be responsible for ensuring seamless operations related to tenant leasing and retention, with a strong focus on delivering exceptional customer service, proactive problem-solving, and meticulous attention to detail. You will act as a key point of contact for tenants and leasing agents, helping to facilitate all aspects of the leasing process.
Role Description
Section 8 Rentals: Manage all aspects of Section 8 housing rentals, including tenant inquiries, eligibility verification, and ongoing tenant support.
Tenant Retention: Actively work on retaining tenants by building strong relationships, addressing concerns promptly, and implementing tenant retention strategies.
Scheduling: Coordinate and schedule inspections, move-ins, and move-outs to ensure all processes are completed efficiently and on time.
Leasing Agent Support: Provide administrative and operational support to the leasing agent, including follow-ups and tenant communications.
Customer Service: Deliver outstanding customer service to tenants, addressing their needs and resolving issues proactively.
Problem Solving: Identify potential issues and address them proactively, offering creative solutions to tenant and leasing challenges.
Attention to Detail: Maintain accurate and up-to-date tenant files, lease agreements, and related documentation.
Communication: Ensure clear, professional, and timely communication with tenants, leasing agents, and other stakeholders through email, phone, and other digital platforms.
Qualifications
Fluency in English (written and spoken) is required.
Experience handling Section 8 rentals or a similar housing assistance program.
Strong customer service skills with a proactive approach to resolving issues.
Excellent verbal and written communication skills.
High attention to detail and strong organizational skills.
Ability to manage and schedule multiple tasks efficiently.
Problem-solving skills with a positive, proactive attitude.
Experience in a remote working environment is preferred.
Proficiency in property management software and tools is a plus.
This is a remote position. Candidates we've hired previously for this position are based out of Colombia.
How to apply
Please apply via indeed. You will receive a request for a quick assessment via email shortly after you apply.
Tipo de puesto: Tiempo completo