Colombia Job Openings
Lean Tech
Mid to Mid+ Systems Administrator
September 3, 2024
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are seeking a Mid to Mid+ Systems Administrator with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
Position Title: Mid to Mid+ Systems Administrator
Location: Remote - LATAM
What you will be doing:
The System Administrator will provide comprehensive IT support, manage the help desk from Level 1 to Level 3, and support internal and external customers. This role is unique as it combines traditional system administration duties with help desk support. The candidate will be the sole IT team member under the IT Manager, requiring a broad skill set and the ability to handle various tasks. Your responsibilities will include:
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Provide Level 1 to Level 3 support for internal staff and external customers. -
Handle remote work tasks including user creation, onboarding processes, endpoint management, remote support, and troubleshooting.
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Research solutions and maintain current systems, evaluate and replace the current platform for managing computer repairs and customer databases.
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Identify a modern system that meets the company's needs and assist with its integration and implementation.
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Manage peripherals and configurations for both internal and external customers.
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Ensure system security, manage vulnerabilities and apply necessary updates.
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Serve as the primary technical resource and provide support for various IT needs.
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Maintain and upgrade the existing platform for computer repairs and customer database management.
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Research and recommend new systems or software to meet company needs, assisting with integration and implementation.
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Manage and support operating systems including mac OS, Windows, and Linux (specifically in a production environment hosted on AWS).
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Ensure endpoint protection through tools such as Microsoft 365, Windows Intune Defender, and Microsoft Sentinel.
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Learn, understand, and assist in the implementation of cybersecurity tools and practices, including SOC2 compliance and vulnerability scanning with AWS Nessus.
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Collaborate with consultants to configure cybersecurity tools and manage security operations.
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Manage email server technologies including Outlook, Microsoft 365 (Mail Host), and Gmail.
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Oversee basic network security measures and configurations.
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Work with Net Suite, SQL, and queries as required.
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Provide support and management for AWS-hosted databases.
Requirements & Qualifications
To excel in this role, you should possess:
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Experience in a help desk role, providing support from L1 to L3 (L1 involves the inception of an incident or request, where all ticket details are documented. It can often be resolved through instructions or simple troubleshooting. L2 requires research, technical or system knowledge, and access to resolve the issue. For L3, in-depth research, troubleshooting, and potentially involving vendors, other teams, or discussions may be necessary for resolution.)
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Strong understanding of Microsoft Office 365 (M365) email server management.
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Understanding of Gmail email server.
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Experience with the following tools and practices is a plus: SOC2 compliance, Windows Intune Defender, SIEM (Security Information and Event Management), Microsoft Sentinel, AWS Nessus (vulnerability scanning)
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Experience managing mac OS, Windows, and Linux operating systems (For internal users, the operating systems in use include Windows with 30 users, Mac with 4 users, and i OS with 30 users. Linux is used for servers, while Android has 5 users.)
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Basic knowledge of cybersecurity tools and endpoint protection practices.
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Familiarity with database technologies like Net Suite and SQL is a plus.
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Experience with virtualization platforms (preferred).
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Knowledge of scripting or programming languages such as Java Script or Oracle Net Suite is a plus.
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Certifications in relevant IT fields (e.g., Comp TIA, Microsoft, AWS) would be beneficial.
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Previous experience working in a smaller company or startup environment (preferred).
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Excellent problem-solving skills and ability to multitask in a fast-paced environment.
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Strong communication skills and the ability to work independently.
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Proactive
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Able to wear multiple hats and switch between tasks or roles as needed.
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Highly motivated and driven to achieve goals and overcome challenges.
Why you will love Lean Tech:
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Join a powerful tech workforce and help us change the world through technology -
Professional development opportunities with international customers
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Collaborative work environment
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Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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