Colombia Job Openings
Auxis
Retail Analyst Level I
Barranquilla
September 18, 2024
Job Summary:The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, POS systems and provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.
Responsibilities:
Responsibilities:
- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:
- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Use of Auxis monitoring and management tools for the devices and infrastructure applications.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.
- English – Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- None experience or at least 1 year of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- The resource will adjust its schedule based on the account needs
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
-
Nice to have Technical Proficiencies:
- Cisco CCNA Modules.
New Job Alerts
Brava Business Solution LLC
Gerente Comercial - Sales Manager
Usaquén
FULL TIME
November 7, 2024
View Job DescriptionOrganizacion de viajes Siempre Colombia
Analista Contable
Bogota
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
Mac Center Colombia
Administrador de tienda con experiencia en el sector retail
Cartago
FULL TIME
September 2, 2024
View Job DescriptionRSEC COLOMBIA SAS
Sales Executive con experiencia en Oil & Gas, Energía y Retail
Bogota
FULL TIME
September 10, 2024
View Job DescriptionMac Center Colombia
Cajero con experiencia en el sector retail
Bogota
FULL TIME
September 18, 2024
View Job DescriptionNew Job Alerts
Brava Business Solution LLC
Gerente Comercial - Sales Manager
Usaquén
FULL TIME
November 7, 2024
View Job DescriptionOrganizacion de viajes Siempre Colombia
Analista Contable
Bogota
FULL TIME
November 7, 2024
View Job Description