Purpose
Contributes to the overall success of the Executive Administration and Project Support team within HR Services
Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the
team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing
regulations, internal policies and procedures.
Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank

relationships, systems and knowledge.

• Identify, analyze and support opportunities for improvement in the process and effectiveness of delivering

project objectives and goals.

• Assist Consultants with complex employee inquiries, resolve escalated inquiries and provide coverage for

overflow work when required.

• Monitor the quality of change processes and requests, runs regular daily/weekly reports to assess

performance against standard procedures and SLAs.

• Provide support to the team and senior management with timely and reliable execution of activities related to

reporting metrics and key performance indicators.

• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and

Senior Managers, Data Management.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and

decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s

Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and
effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance,
AML/ATF/sanctions and conduct risk.

Education / Experience

• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related

field.

• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
• Relevant experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.