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Purpose
Contributes to the overall success of the Global Technology and Enterprise Platforms GTS-GBM Voice Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Reporting to the Manager of Scotia Service Now Support, you are responsible for delivery, maintenance, and support of the enterprise Service Now application in a fast-paced environment. Primary focus is the day-to-day operations, new project initiative involvement and stability of the existing deployed modules.
As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.
Do you have the skills that will enable you to succeed in this role?

• You have at least 3+ years of hands-on technical working experience as a Service Now Administrator in a medium or large enterprise organization.
• You have at least 2+ years of hands-on working experience as a member of a medium or large sized help desk
• Must have experience with Service Now ITSM modules e.g. Incident, Problem, Change
• Knowledge and/or experience working with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• You possess good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs.
• Completion or in the process of completing the Service Now System Administrator certification is an asset.
• Knowledge and understanding of Java scripting is a definite asset
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Location(s): Colombia : Bogota : Bogota

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.