Colombia Job Openings
Concentrix
Sr. Manager, Training & Quality
Medellín
September 2, 2024
Sr. Manager, Training & QualityJob Description
Sr. Manager, Training & Quality will be in charge of the Training & Quality Standardization for Managers, Supervisors, Trainers, and Quality Analysts. This person will assure the execution of the Training and Quality Onboarding and Certification process while continuously adopting Standard Operational Procedures (SOPs), best practice sharing, and Continuous Upskilling Program for all staffThe Sr. Manager Training & Quality is responsible for the overall direction, coordination and evaluation of the Training and Quality functions for assigned clients / programs, supervising junior managers. Develop comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes. Ensure compliance to client Training and Quality measures and sales/service performance and manage overall operation of Training and Quality Teams across multiple verticals, clients with programs across multiple sites or geographies within those verticals.
Essential day-to-day job duties and responsibilities will include:
- Manage a team of Training and Quality Managers and comply with the verticals of investigators, Finance, Retail, Healthcare and Technology teams.
- Take a role in the quality function for Operations (OPS) working closely with Training and other stakeholders.
- Data Mining / re-audits for quality metrics, create team level reports and share outlier analysis with Operations (Ops) team.
- Perform analytical deep dives based on data mining to develop interpretive insights; conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions.
- Work closely with Ops team to identify tool / language barriers which are impacting associate and customer experience.
- Prepare coaching content for associates in case of new product / process launches and promotions.
- Support new product development and/or design changes in coordination with management, project leaders, & project team.
- Position will participate in audits, Calibrations, R&R sessions, Problem Solving and Root cause analysis as daily basis.
Candidate profile
- Advanced English
- Quality Experience
- Training experience
- Must have proficiency with various software applications programs including Outlook, Microsoft Word, Power Point and Excel
- Minimum of 2 years of people management
- Must have demonstrated ability to work with senior leaders and be able to engage/influence cross functional leadership teams
- Experience with QA tools such and analysis
- Excellent analytical skills.
- Good written and verbal communication skills.
- Strong attention to detail.
COL Medellin -Proyecto FIC 48, #18A-14Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
New Job Alerts
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job Description
PROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
PTC THERAPEUTICS
Senior Manager, Market Access (Colombia)
Bogota
FULL TIME
September 5, 2024
View Job Description
Amazon Web Services Colombia S.A.S.
Manager, Enterprise Support - AWS - Colombia, ES - LATAM - NOLA
Bogota
FULL TIME
September 13, 2024
View Job Description
Genius Sports
Engineering Manager, Data Distribution
Medellín
September 7, 2024
View Job Description
See What’s New: Concentrix Job Opportunities
Concentrix
Asesor de Atención al Cliente / Full Time Turno Mañana / Presencial en Chacarilla
Lima
FULL TIME
November 19, 2024
View Job Description
Concentrix
¡¡SOLO CHAT!! Soporte al Cliente / Elige tu horario / Movilidad desde capacitación / Sede SAN BORJA
Lima
November 18, 2024
View Job Description
Concentrix
SOLO chats / ATC / Full Time de 7 am a 4 pm / Presencial en San Borja!
San Borja
FULL TIME
November 18, 2024
View Job Description
Concentrix
Agente Bilingüe de Atención al Cliente / Turno Mañana / Presencial en San Borja / Descanso fijo sábado y domingo!
San Borja
FULL TIME
November 18, 2024
View Job Description
Concentrix
ASESOR DE ATENCION AL CLIENTE PROGRAMACIONES INDEPENDENCIA
Lima
November 15, 2024
View Job DescriptionNew Job Alerts
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job Description
PROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job Description