Requisition ID: 207518


We are committed to investing in our employees and helping you continue your career at Scotia Tech.

Purpose
Contributes to the overall success of the Account Provisioning Services (APS) team in Canada / globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• To maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise.
• To manage low to medium risk projects.
• Drive initiatives within the team and the overall department to deliver automation solutions and process improvements.
• Drive initiatives with our business line partners to incorporate (onboard) new services to the APS team’s service catalogue and ensure all customer and team requirements are completed/delivered before onboarding completes.
• Play an overall role for the APS team that seeks out areas for improvement and works with the stakeholders (team member of business line partners) to implement customer experience improvements.
• Manages multiple initiatives/tasks concurrently. Assist on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance.
• Determine course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership and guidance to all team members and business partners they will be collaborating with for automation and process improvement initiatives.
• Be curious and driven. Keep current on rapidly changing technological trends, self-teach new technologies and maintain an understanding of emerging technology strategies in order to apply those to internal processes.
• Maintains working relationships with key business line partners.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships

Dimensions

• Provide support to BNS employee globally (88,000) across all business lines
• Financial dimensions (e.g., capital budget, annual project cost, operating budget, etc.)
• Work on a number of projects / application systems – execute a quantifiable number of tasks/projects annually
• Interact with internal clients of all levels daily
• Work with application developers
• Be prepared to work non-standard hours
• Regulatory bodies and special requirements

Education / Experience / Other Information

• Requires a Bachelor's degree and at least 2-3 years minimum working experience in an IT projects environment with a working knowledge in application/system administration, project execution, and workflow automation.
• Requires in-depth knowledge of operating system technology, security best practices, automation strategies and applications:
  • A good working knowledge of shell/script programming.
  • Experience with Microsoft Office Suite
  • Experience working within the ITIL framework
  • Excellent communication skills, both verbal and written.
  • Good understanding of ticket tracking tool (Service Now).
  • Knowledge of Waterfall and Agile project delivery methods.

#LI-Hybrid

Location(s): Colombia : Bogota : Bogota

Scotia Tech is a business unit within Scotia GBS, a Scotiabank Group company located in Bogota, Colombia. The Scotia Tech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At Scotia Tech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotia Tech; however, only those candidates who are selected for an interview will be contacted.
Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.