Colombia Job Openings

GSB

Technical Support L3- Bogotá, Colombia

Bogota

FULL TIME

September 9, 2024

Important company requires:
Technical Support L3.
General Activities
On-site IT support:
- Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.)
- Technical support for networks and servers.
  • IMAC and Break-Fix Support:
- Installation of devices and software, moving, adding new components, configuration changes and, eventually, removing or decommissioning assets that are no longer needed.
Support In Meeting Rooms:
- Provide intelligent technical support for devices in conference rooms.
Job requirements
Mandatory knowledge & skills:
  • Experience in managing, installing and maintaining devices such as laptops, desktops, printers, Android tablets and mobile devices, as well as supporting Windows and Mac OS operating systems.
  • Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly.
  • Extensive experience with the Service Now tool (Registration, management and reporting of incidents).
  • End user support skills, assertive communication, VIP users’ treatment, stressful situations.
  • Mastery of the English language, desirable (Conversational and written).
Schedule: Monday to Friday from 8:00 am. to 5:00 p.m.
Address: Edificio Torre Banco Falabella, Av. Carrera 19#120-71 Oficina 506 Bogotá Colombia
Type: Office
Job Type: Full-time
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