Anti Money Laundering Compliance, Associate – Santa Ana, Costa Rica
Are you looking to play a key role in helping tackle money laundering and other financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as an Associate, Anti Money Laundering Compliance.

Western Union powers your pursuit.
This role is responsible for performing complex duties with a high level of technical/business knowledge. This position also monitors agents and supports agents’ coordination on suspensions and reactivation processes.

Role Responsibilities

• Working on a mix of both on-line and off-line duties and will be specific to one of the following functions: Victim Fraud (AVF).
• Responsibilities related to AVF are day to day transaction management, information verification, conducting investigations and servicing inquiries received over the phone or email. Perform outbound phone interviews with Agents, educating and raising awareness about Agent Fraud.
• Responsibilities related to AVF are utilize all available tools and analyze relevant information in order to identify fraud patterns taking immediate actions to mitigate risk and protect the organization from potential losses.
• The position is responsible for accurate and precise documentation to ensure clear visibility and accessibility for other departments within Western Union.

Role Requirements

• Bachelor’s degree or be a student in Business Administration, Engineering or Data Analytics. You will be equipped with job-specific knowledge during initial training, yet it is expected that you already understand trends and developments in AML risks and concerns.
• Fluency in English.
• Higher education or equivalent experience preferable.
• Good communication, time management, teamwork, and collaboration skills.
• Detail-oriented, ability to managed multiple responsibilities.
• Analytical and problem-solving skills.
• Working knowledge of MS Office.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-GGC

Estimated Job Posting End Date:
10-24-2024This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.