Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
Job Description
We are seeking an experienced individual with an employee relations or investigative background to join Service Now’s Employee Relations Workplace Investigations team. The role will be a strategic partner to, and key liaison between, the Global Employment Law and Employee Relations teams.
The position will be primarily responsible for conducting complex global workplace investigations including allegations of harassment, discrimination and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations. This is a unique opportunity to play a pivotal role in partnering with Service Now’s expanding legal and employee relations teams and to work on challenging legal and employee relations issues in an exciting, fast-paced environment.
What You Get To Do In This Role

• Be your true self and help us build a culture of equity, high performance and great inclusion.
• Promote the highest ethical business standards at the organization, in line with Service Now’s culture of compliance and zero tolerance for unlawful behavior.
• Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation and delivering investigative findings with grace and empathy.
• Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and many other teams to further scale and globalize Service Now’s investigative practices.
• Provide timely, regular updates to senior personnel and executives in a concise and thoughtful manner.
• Continue to improve employee relations processes and employee experience through strategic collaboration with the Employee Relations and Global Employment Law teams.
• Identify and lead learning & development initiatives.
• Use data to improve and scale investigative processes, case tracking and matter management, reporting, and forecasting.

Qualifications
To be successful in this role, you have:

• A strong work ethic, exceptional judgment, and uncompromising integrity.
• Must be fluent in Spanish and English.
• A love of investigating and getting to the root of problems and conflicts with a fair, consistent, and timely approach.
• An unwavering commitment to treating people with respect and empathy, even when confronting witnesses with difficult information and delivering the most challenging findings.
• 3+ years of experience relevant to conducting workplace investigations, preferably at a private or publicly-traded company; equivalent case-management, fact-finding, and analytical experience developed as a litigator will be considered.
• Strong preference for currently licensed attorneys or law school graduates with a background in employment law and/or employee relations, and/or possession of formal investigative training or certification.
• Strong working knowledge of Costa Rica employment laws; familiarity with HR and employee relations programs and processes; familiarity with key global privacy principles.
• Ability to set aside personal biases and maintain objectivity and neutrality when working through complex, ambiguous and or challenging situations.
• Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company, especially during investigations.
• Strong critical thinking with deep analytical and observational skills.
• Ability to communicate concisely and precisely, orally and in writing.
• Detail-oriented, organized and robust recordkeeping skills.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
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