Costa Rica Job Openings
Cornerstone Building Brands
Field Service Representative - Customer Support (Metal building knowledge)
San Jose
September 24, 2024
About Us
Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.
Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
Job description
Cornerstone Building Brands is looking for a Field Service Representative to join its Field Service team.
This role is a remote position and can be based anywhere in Costa Rica.
Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries.
This role is a remote position and can be based anywhere in Costa Rica.
Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries.
- Provide feedback and data of all reoccurring issues
- Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization
- Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance
- Communicate/coordinate technical issues in support of customer needs
- Undertaking all customer support tasks in external facilities
- Guaranteeing that the work progress accurately follows the agenda
- Perform troubleshooting and strive to resolve issues
- Produce frequent and analytical service reports
- Coordinate with departments for root cause and/or solutions in support of customer needs.
- Discern customer needs and offer advice or recommendations
- Formulate relationships of trust with customers
Qualifications
- High School diploma or equivalent experience required
- Technical education, certification or experience preferred
- Must have knowledge of PEMB and the ability to read blueprints
-
Prefer previous experience in at least two of the following areas
- Previous building erection experience (5+ years)
- Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
- Previous experience in PEMB manufacturing (5+ years)
- Previous Field Service/Customer Service experience (5+ years)
- PEMB experience is highly desired
- PC competent (including Excel, Word, and Access)
- Excellent communication skills (oral and written).
Videos To Watch
Job location
Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
California Consumer Privacy Act (CCPA) of 2018
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
California Consumer Privacy Act (CCPA) of 2018
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
New Job Alerts
Western Union
Manager, Agent Regulatory Risk Operations
Santa Ana
FULL TIME
November 9, 2024
View Job Description
Bridgestone Costa Rica
Preparador de Herramental y Moldes
Turrialba
November 9, 2024
View Job Description
Bacardi-Martini
GENERAL LEDGER & FINANCIAL REPORTING SENIOR ANALYST
Escazú
FULL TIME
November 9, 2024
View Job Description
Bridgestone Costa Rica
Montacarguista de Materia Prima(Local)
Heredia
November 9, 2024
View Job Description
INTEL
HR Contact Center Advisor (Weekend Support)
San Jose
FULL TIME
November 9, 2024
View Job Description
Looking for similar job?
Ingram Micro
Field Sales Representative Costa Rica
Santa Ana
FULL TIME
September 20, 2024
View Job Description
Kimberly-Clark
Category Field Marketing Leader Kimberly Clark Professional CARICAS
San Jose
FULL TIME
October 15, 2024
View Job Description
Boston Scientific Corporation
Field Clinical Rep PI - San José, Costa Rica
San Jose
September 5, 2024
View Job Description
Boston Scientific Corporation
Field Clinical Rep PI - San José, Costa Rica
San Jose
September 5, 2024
View Job Description
See What’s New: Cornerstone Building Brands Job Opportunities
Cornerstone Building Brands
Project Manager- Orders Specialist
Escazú
October 30, 2024
View Job Description
Cornerstone Building Brands
IT Project Manager (Business Analyst)
Escazú
September 6, 2024
View Job Description
New Job Alerts
Western Union
Manager, Agent Regulatory Risk Operations
Santa Ana
FULL TIME
November 9, 2024
View Job Description
Bridgestone Costa Rica
Preparador de Herramental y Moldes
Turrialba
November 9, 2024
View Job Description
Bacardi-Martini
GENERAL LEDGER & FINANCIAL REPORTING SENIOR ANALYST
Escazú
FULL TIME
November 9, 2024
View Job Description
Bridgestone Costa Rica
Montacarguista de Materia Prima(Local)
Heredia
November 9, 2024
View Job Description
INTEL
HR Contact Center Advisor (Weekend Support)
San Jose
FULL TIME
November 9, 2024
View Job Description