Key responsibilities:

• Lead day-to-day O2C operations, ensuring timely and accurate billing, collections, dispute resolution, and cash application.
  
• Manage and track important metrics for O2C processes, ensuring targets for cash flow, collections, and other critical metrics are met or exceeded.
  
• Oversee O2C teams in Manchester and San Jose, fostering a high-performance culture and supporting continuous learning and development.
  
• Identify and support the implementation of process optimization strategies to improve efficiency, reduce errors, and enhance service delivery.
  
• Collaborate closely with internal teams such as Controlling, Sales, Account Managers, Program Managers, and Supply Chain to ensure smooth end-to-end processes and rapid resolution of operational issues.
  
• Ensure all O2C operations adhere to internal policies, controls, and local regulations, mitigating financial risks by maintaining robust credit control and collections procedures.
  
• Maintain a high level of customer satisfaction by ensuring timely and accurate billing, efficient dispute management, and strong communication with internal and external collaborators.
  
• Provide regular performance reports and insights to the Global Head OTC, highlighting key achievements, risks, and opportunities for improvement.
  
• Coach and mentor team members, supporting professional growth and building a strong talent pipeline within the O2C teams.
  
• Foster a culture of Innovation and Continuous Improvement by sharing standard methodologies, actively promoting them, and leading by example.
  

Key requirements:

• Proven ability to lead and develop large teams across multiple geographies and cultures.
  
• Deep understanding of the full Order to Cash cycle, including billing, credit control, collections, dispute management, and cash application.
  
• Strong analytical skills with the ability to use data to monitor performance, set targets, and identify areas for improvement.
  
• Proactive and resourceful in identifying operational challenges and implementing effective solutions.
  
• Excellent interpersonal and communication skills, with the ability to work effectively with diverse teams and senior leadership.
  
• Experience driving process improvements and managing change within a shared service or global organization.
  
• Proficient in ERP systems (e.g., SAP, Oracle) with a focus on O2C modules. Experience with workflow automation tools and reporting platforms is a plus.