Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description
Company Overview:
Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology brings together more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary decision-making platform that looks at each customer through a more holistic, human lens. Snap’s flexible solutions are changing the face and pace of consumer retail finance. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and team members. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Position Overview:
Become part of an amazing HR team at Snap! The HR Coordinator role is an excellent opportunity for
anyone with a desire to help people. This role is critical in supporting our HR team as well as our
employees. The HR Coordinator is part of a larger People Operations team tasked with creating and
maintaining policies, procedures, employee data collection and reporting, as well as creative solutions to help the business on its continued path of success.


Responsibilities:

• Provide end-to-end resolution for low and medium complexity inquiries in HR ticketing system (Workday).
• Refer more complex questions to appropriate senior-level HR staff or management.
• Onboard employees in Costa Rica and US Act as an escalation point of contact for medical insurance issues.
• Provide best-in-class service to internal and external customers
• Maintain accurate and up-to-date human resource files, records, and documentation while preserving the integrity and confidentiality of all human resource files and records
• Manage HR vendor relationships, reconcile invoices
• Provide administrative support to People Operations and HRBPs
• Prepare all employees change records to maintain compliance, record documentation in employee files both in the HRIS and paper copies where applicable
• Work with other members of the HR team to address commonly asked questions and solution ideas on how to better communicate FAQs- we are focused on continuous improvement and welcome any and all suggestions for improvements!
• Support HRBPs with questions on policies and procedures
• Provide administrative support during regular auditing of employee data and information
Assist in specific project areas such as immigration, unemployment, VOE, workers compensation A value-based culture where growth opportunities are endless

Requirements:

• High Scholl complete
• Experience providing positive customer service with a focus on people and connection
• Proven experience with Office 360
• English level - Bilingual
• Ability to communicate clearly with various audiences
• The ability to detect areas to improve and provide solutions
• Keen attention to detail
• Demonstrated experience positively collaborating with others.
• Strong written, verbal, technological and interpersonal skills

Nice to Have

• Workday experience
• Ticketing work model experience (dispatching tickets)
• Human Resources experience
  
  Why Join Us:
  

• Competitive medical, dental & vision coverage
Company-paid volunteer time to do good in the community

More…
Snap values diversity and all qualified applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Learn more by visiting our website at www.snapfinance.com

More…
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com .

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice