Costa Rica Job Openings

Object Technology Solution

IT Technician - 2024-048

September 18, 2024

Job Information
    Job Opening ID
    OTSI_1707_JOB
    Industry
    Technology
    City
    Carmen
    State/Province
    San José
    Country
    Costa Rica
    Zip/Postal Code
    10101
About Us
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.


Our focused technologies are:

  • Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
  • Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, Dev Ops)
  • QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
  • Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
  • Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)


Job Description
  • Brindar soporte y asistencia técnica en sistemas de información (Rsafe, Sistema de Tickets, Docuware, Sistemas Operativos entre otros) y de infraestructura (equipo de cómputo, central telefónica, redes, celulares) a usuarios a nivel interno, para que el cumplimiento de sus funciones no se vea afectado por problemas relacionados a tecnología.

  • Realizar la administración de equipos de cómputo de la empresa (compra, asignación, retiro, cambio y mantenimiento).

  • Realizar y/o revisar el diagnóstico completo de las necesidades del cliente y mapeo de procesos.

  • Ejecutar la coordinación de proveedores para procesos post venta y soportes.

  • Administración de garantías de equipos comprados para los clientes.

  • Efectuar la requisición de órdenes de compra para pago de servicios profesionales a proveedores.

  • Administrar el licenciamiento de equipos.

  • Llevar a cabo el registro de productos a software de soporte (Manage Engine).

  • Cumplir y conocer políticas, prácticas y guías relevantes relacionadas con la seguridad, calidad y

ambiente, las cuales son apropiadas a su rol dentro de la organización.


Requirements
Bachillerato Universitario en Sistemas, Tecnología de la Información, Redes.
  • Mínimo de 2 años en puestos similares
  • Inglés, intermedio

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