• 3+ years of proven experience in managing teams within a heavily process-driven environment, +10 direct reports preferred.
• Project Management experience.
• Experience in client facing roles handling accounts or marketing campaigns.
• Experience in analyzing metrics accurately, building models around data to provide solutions and/or improvement to processes
• Bilingual English/Spanish. English, written and spoken.
• Excellent communication and negotiation skills. Stakeholder management. Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire process.
• Ability to deliver results in a fast-paced environment.
• Strong problem-solving skills with the ability to navigate complexity and ambiguity.
• Exceptional attention to detail and the ability to manage multiple projects and competing demands efficiently.

Global Scaled Services (GSS) at Prime Video is an operationally-driven team of Designers, Producers, QA Specialists and Operations Managers responsible for creating and delivering high volumes of digital assets for Prime Video.

GSS is seeking a Digital Producer Manager to oversee the daily operations of a specialized team responsible for end-to-end digital asset production for Prime Video campaigns. This role involves coordinating with global stakeholders and internal teams (Design, QA, Sourcing) to ensure timely and high-quality delivery of digital units.

The manager will lead and develop a team of Digital Producers, driving performance to meet business goals and ensuring operational excellence in a process-driven environment. The ideal candidate will excel in problem-solving, managing multiple projects, and developing processes from scratch, with a keen attention to detail and a data-driven approach. Strong communication skills, the ability to thrive in a fast-paced environment, and experience in handling complexity and ambiguity are essential.

Key job responsibilities

• Communicate GSS vision, direction, and culture to a team of L4 Digital Producers while overseeing the management of both individual and team performance expectations and goals.
• Provide ongoing guidance, coaching, and performance feedback to the team/individuals through 1:1s and team meetings.
• Encourage and drive innovation for the team on continuous basis, working closely with support function teams within GSS.
• Closely monitor team capacity, workload and performance/business metrics.
• Identify the business impact of trends and manage escalations. Analyzes data, gaps, and report key metrics.
• Escalate problems or variances in data to relevant owners and follow through on resolutions.
• Perform deep-dive analysis and collaborate in the creation of COEs based on the deviation, problem, root cause, and solutions and provide this to GSS Account Delivery Managers for stakeholder communication.
• Experience on video content, online streaming platforms, online business, e-commerce, marketing/advertising.