About Us: A+ Tutoring is a premier provider of one-on-one tutoring services for students in grades K-12. We specialize in both online and in-person sessions, offering personalized education to help students achieve academic excellence. Our team consists of credentialed teachers and graduate professionals committed to making a significant impact on students' lives.
Job Description: We are looking for a full-time, English-speaking Customer Service Representative based in Costa Rica to join our dynamic team. The ideal candidate will be university-educated with experience in the educational sector. This role involves handling various administrative and customer service tasks to ensure smooth communication and coordination between our clients, tutors, and internal team.
Key Responsibilities:

• Manage and sort through all company inboxes, ensuring emails are assigned to the appropriate person.
• Handle scheduling, create tickets for unresolved issues, and manage calendar entries.
• Input deals into the CRM (Hub Spot).
• Create invoices and ensure timely payments.
• Onboard new tutors and provide necessary training.
• Provide exceptional customer service to parents, students, and tutors.
• Collaborate with the sales and scheduling team to ensure seamless operation.
• Address and resolve customer concerns in a timely manner.

Requirements:

• University degree (preferably in education or a related field).
• Proven experience as a Customer Service Representative or similar role in the educational sector.
• Excellent communication and interpersonal skills in English.
• Proficiency in using CRM systems, especially Hub Spot.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace.

Preferred Qualifications:

• Experience in the education or tutoring industry.
• Familiarity with scheduling and invoicing software.

What We Offer:

• Competitive salary.
• Flexible working hours.
• Opportunity to work with a dynamic and supportive team.
• Continuous professional development and growth opportunities.

Job Type: Full-time
Expected Start Date: 23/11/2024