Customer Service/Support

Job Title:
Sales EngineerJob Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Engineer to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a Sr Sales Manager, you will partner with the Customer Sales Team to identify and qualify business opportunities and identify key customer technical objections. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!

• Strategically partner with the Customer Sales Team to identify and qualify business opportunities and identify key customer technical objections.
• Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements
• Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work
• Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs
• Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as: whiteboard and slide presentations, technical product demonstrations and white papers
• Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution
• Upsell and cross sell and becoming the catalyst that enables each Renewals rep to achieve
• Understanding of the sales cycle and the why behind it will be part of the onboarding training
• Remove obstacles and become the technical translator to ensure customers understand our product line and sales representatives can do what they need to do optimally.

You Have:

• BA/BS/CS Degree in computer science or equivalent practical experience
• 2+ years in an engineering or technical sales role or the IT industry
• Experience couching others
• Prior experience with advanced IT based technologies
• Prior working knowledge of Linux and Open Source
• Deep technical depth, an understanding of the TCP/IP stack and Enterprise computing capabilities
• Understanding of Linux and Operating systems
• Desire to be the technical expert in an end-to-end customer facing sales organization

Preferred:

• Master’s degree in Computer Science or relevant technical field
• Demonstrated ability to create demo scripts in one of the following scripting/programming languages: C#, Python, Perl, Shell Scripting, and/or similar language
• Proven success in the rapid creation of prototype proofs-of-concept and technical demonstrations
• Proven ability to complete thorough assessment of client challenges, identification of technical needs of client, and strategically design detailed recommendation
• Demonstrated aptitude to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the advanced technology space
• Prior experience in mentorship, guidance, and/or management of junior staff
• May require advanced knowledge of administrative/development/support consoles for Customer Cloud products

Location:
CRI Work-at-HomeLanguage Requirements:
Brazilian Portuguese, English (Required), Spanish (Required)Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents