Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Job Description

The Service Now Developer will be responsible for configuring Service Now modules according to requirements and deploying them into the production environment. This role also involves designing, developing, and implementing new applications on the Service Now platform. This role offers the outstanding opportunity to work at the forefront of technological innovation in a company dedicated to making the world healthier, cleaner, and safer.

Location/Division: Lagunilla, Costa Rica Corporate Offices Division

How will you get here?

Education

Bachelor’s degree in Science or Engineering preferred or equivalent experience required.

What will you do?

• Assist with the development and customization of Service Now applications and modules.
• Support the configuration and maintenance of Service Now instances, including crafting forms, workflows, and business rules.
• Capture and analyze business requirements and document technical solutions.
• Research and recommend new functionalities to improve customer value.
• Collaborate with team members to understand requirements and contribute to solution delivery.
• Participate in fixing and solving issues related to Service Now applications.
• Document processes, configurations, and technical specifications as needed.
• Engage in code reviews and testing to ensure quality and consistency with standard methodologies.
• Learn about ITIL and Service Now standard methodologies.

Experience:

• 0-2 years of experience with Service Now implementations, including Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, and Change and Release Management.
• Basic experience with Service Now development tools and functionalities.
• Good knowledge of web technologies (HTML, CSS) and relational databases.
• Must have experience with Java Script, JQuery other scripting languages is a plus.

Knowledge, Skills, and Abilities:

• Proficiency in English (B2 level) with strong written and spoken communication skills.
• Ability to adapt to change and work independently or as part of a team.
• Excellent presentation, verbal, and written communication skills.
• Hardworking, collaborative, and maintaining a positive attitude.
• Knowledge of ITIL principles is a plus.