Costa Rica Job Openings

Bill Gosling Outsourcing

Soft Collections Agent (Hybrid & Work from Office)

Heredia

FULL TIME

October 15, 2024

We are still growing with new and exciting opportunities – Be a part of our team!
Bill Gosling Outsourcing is looking for Soft Collections agents to work in our beautiful office in Heredia, Costa Rica.
As a Soft Collections agent, you will:
Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.
​Key Responsibilities
  • Make outbound and take inbound calls to arrange payment.
  • Negotiate payment terms/arrangements if applicable.
  • Review account status/information thoroughly to understand the customer’s inquiry/need.
  • Overcome consumer objections.
  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Requirements
  • Previous experience in Customer Service is preferred
  • English Proficiency of CEFR B2 / 85% or better
  • Successful completion of high school education is preferred
About You
  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
  • Ability to connect with customers with empathy and offer helpful solutions
  • Strong negotiation ability to persuade customers to make payments
  • A desire to grow and drive your career forward
Why work with us?
  • First month salary $900, after first month $950 USD, with the potential to earn up to $300 USD in monthly bonus
  • Performance Bonus
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Free transportation
  • Annual merit increase
  • Asociacion solidarista
  • Dental Benefit
  • Smart Fit Partnership
  • Employee Discount Hub (Discounts in restaurant, hotels and flights)
  • Free parking for all employees
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company
About us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
CHECK US OUT!
Instagram: @bgocareers
Facebook: @Bill Gosling Outsourcing CR
Linked In: @Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Job Types: Full-time, Permanent
Pay: ₡450,000.00 - ₡550,000.00 per month
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