Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team


Travel Agent Training Specialist (Hybrid)
Full time, Heredia, Costa Rica


In this role, you will deliver comprehensive training solutions that ensure the courses achieve the stated business outcomes on time. Before the course, you will work closely with a Curriculum Designer to offer feedback to ensure the material is delivered effectively. You will also help identify problems in the training material and work towards finding an appropriate solution.


As a Travel Agent Training Specialist, you will

• Review training material incorporates examples as needed, and prepare for facilitation
  
• Create and maintain a positive and professional learning environment
  
• Understand the audience and apply a variety of learning methodologies and concepts for maximum learning transfer and fluency in both the live or virtual classroom and personal interactions
  
• Maintain knowledge of learning theories and techniques, and apply these to the training delivery
  
• Maintain and expand personal knowledge of BCD Travel and industry tools, systems, processes, and procedures to effectively facilitate courses on these topics
  
• Evaluate the performance, of both new and existing personnel, identifying additional learning opportunities or deficiencies in the current courses or approach
  

About you

• Extensive experience Learning & Development at another Travel Management Company or working in a global environment
  
• Fluent in at least two of these GDSs: Apollo, Sabre, Galileo, or Amadeus
  
• Basic understanding of the instructional design process (ADDIE)
  
• Experience working with Excel, an LMS, social learning platforms, competency in Word, Outlook, and Power Point
  
• Work with a variety of SME levels to create materials
  
• Demonstrate competence in training delivery and consultation
  
• Qualify for a personal credit card for business expenses
  

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.


Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.


You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
  
• Opportunities to grow your skillset and career
  
• Generous vacation days so you can rest and recharge
  
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  
• Travel industry professional perks and discounts
  
• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!
  
• An inclusive work environment where diversity is celebrated
  

Interested?
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
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