Sir Hotels is headed to Prague!
The newest addition to the Sir Hotels family and Sircle Collection's inaugural property in the historic city center, opening soon, will be situated near the picturesque Vltava River. Our boutique hotel will showcase 76 meticulously designed rooms, a delightful library, a boutique Spa, state-of-the-art fitness amenities, and the acclaimed Seven North restaurant.


Summary: As our Guest Service Manager, you will lead the Guest Service team to uphold our brand promise and values through exceptional service delivery and creating memorable guest experiences. Reporting to the Front of House Manager, you will oversee both the front desk and the guest service team, ensuring seamless operations and a high standard of service.


Key Responsibilities:

• Fulfill Brand Promise: Embody our brand values by delivering heartfelt service and creating surprising experiences for both team members and guests. Ensure that guest special occasions are celebrated with personalized touches and thoughtful amenities.
• Team Leadership: Lead, motivate, and develop the front desk and guest service teams to deliver exceptional service and achieve guest satisfaction goals. Act as a role model in all interactions, demonstrating excellence in service and adherence to our core values.
• Recruitment and Training: Recruit, train, and onboard team members to ensure they are well-prepared to provide top-notch service from day one. Provide ongoing coaching and development to keep the team aligned with service standards.
• Operational Excellence: Implement and maintain front office policies, procedures, and standards to ensure smooth and efficient operations. Ensure that all front desk and guest service activities are conducted in line with brand standards and best practices.
• Collaboration: Work closely with other departments such as Housekeeping, Security, and Engineering to ensure seamless communication and collaboration, particularly during pre-opening phases and ongoing operations.

• Amenities and Celebrations: Ensure that special occasions are acknowledged and celebrated with personalized amenities and thoughtful gestures, enhancing the guest experience.

• Surprise and Delight: Create moments of surprise and delight for guests to exceed their expectations and foster memorable experiences.

The ideal candidate will have a passion for hospitality with proven experience as an Assistant or Front Office Manager or in a similar hotel. In order to be successful within the role, we seek an individual with exceptional leadership, interpersonal, and communication skills to set up and lead the Front Office team to success.


Our Benefits and Fun:

• Play a pivotal role in an exciting next chapter at Sircle Collection and shaping the future of hospitality in Prague.
• Join a talented international team where you can grow personally and professionally in a supportive environment.
• Work alongside some of the brightest minds in hospitality and help build a global collection of boutique hospitality brands.
• Embrace our core values of heartfelt service, creativity, ambition, and surprise as we strive to create exceptional experiences for our guests.
• Enjoy one free night’s stay at our stunning properties in The Netherlands, Spain, Italy, Germany and Austria or Czech Republic once a year.
  
• Plus, get great discounts for you, your family and friends across all of our properties.
• Celebrate your birthday with an extra day off.
• Get one flex day off every year just like this.

About Sircle Collection
Sircle Collection is a vibrant group of one-of-a-kind hotels, restaurants and bars in Europe's most inspiring neighborhoods. From housekeeping to finance and everything in between, we believe in work that sparks real connections. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, The Cover, as well as the properties of the W Amsterdam, and more. In everything we do, we are focused on creating singular and surprising experiences for our guests across all of our brands.
Learn more at www.sirclecollection.com


Interested in this vacancy?
Press the application button and send us your CV. Our Recruiter, Isabel Dankworth, will contact you within 5 days. Even if you don’t tick all the boxes of the job requirements, we would love to hear from you! If this role is not the perfect match, we may have another one just right for you.
For more information about the application procedure please contact Isabel Dankworth at +49 1727372200