Enhancing collection and reducing the delinquency ratios.

• Identifying reasons of delinquency, and communicate them to all related departments in order to reconsider the policies and processes of granting loans.
• Following up with delinquent customers according to the company's policies.

Major Responsibilities and Accountabilities:

• Follow up the delinquent customers and handle the daily collection reports to collect the delinquent loans via phone calls.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt and perform background checks.
• Prevent repeated payment negligence by working out practical debt payments.
• Maintain electronic records of all payment plans, amounts paid, and communications.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of theconsumer.
• When necessary, escalating calls to managers.
• Legislative guidelines of the Privacy Act must be followed.
• Entering data and keeping correct records is a must.
• Work in accordance with key performance metrics