Egypt Job Openings

HSBC

Contact Center Agent - GSC

Cairo

FULL TIME & CONTRACT

September 26, 2024

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of GSC HBME CONTACT CENTRE
Principal responsibilities
Impact on the Business

Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Customers / Stakeholders

Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate

Leadership & Teamwork

Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team

Operational Effectiveness & Control

Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Maintains HSBC internal control standards
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Requirements

Must be university graduate in any discipline
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy

You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

New Job Alerts

Outlier

Data Entry

Damanhûr

November 19, 2024

View Job Description

Outlier

Content Writer

Damanhûr

November 19, 2024

View Job Description

Outlier

AI Content Writer

Damanhûr

November 19, 2024

View Job Description

Outlier

Foreign Language Writer

Damanhûr

November 19, 2024

View Job Description

AccorHotel

Kitchen Coordinator

Cairo

FULL TIME

November 19, 2024

View Job Description

Client Relationship Executive - dubizzle Egypt

Cairo

November 19, 2024

View Job Description

Dubizzle MENA

FULL TIME & CONTRACT

November 3, 2024

View Job Description

Teleperformance

English Contact Center Representative

Cairo

FULL TIME & CONTRACT

November 3, 2024

View Job Description

Teleperformance

Call Center Agent

Cairo

FULL TIME

October 6, 2024

View Job Description

Teleperformance

Call Center Agent

New Cairo

Relationship Manager Global Private Banking HSBC China

FULL TIME & CONTRACT

Kitchen Coordinator

Cairo

FULL TIME

November 19, 2024

View Job Description

Client Relationship Executive - dubizzle Egypt

Cairo

November 19, 2024

View Job Description

Dubizzle MENA

Client Relationship Executive - Bayut Egypt

Cairo

November 19, 2024

View Job Description