e Commerce specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Customer Support Manager

Your role and responsibilities

Do you want to make own impact for the Finland carbon neutral targets? Approximately 70% of Finland electricity is consumed in electrical motors. Energy efficient motors and drive control play major role towards the net zero goals. Join our market leading company and our team responsible for the Drives and Motors and be part of the energy efficiency movement. We are looking for an e Commerce Specialist for our Motion business unit. In this role, you will have the opportunity to share functional best practices and lessons learned across the organization. Moreover, you will contribute to awareness of overall e-commerce and digital marketing competence. Each day, you will operate the tools and communicate with the teams the possibilities how to maximize sales through digital channels and platforms. You will showcase your expertise by planning and implementing the commercial strategy including marketing and sales actions. This role is contributing to the Motion business, in Pitäjänmäki, Helsinki, Finland. The work model for the role is: hybrid #LI-hybrid You will be mainly accountable for: • Contributing to driving the sales performance of the specific e-commerce platform • Leading the execution of defined promotional campaigns • Supporting the insights on customer shopping trends with evidence/data to support further implementation of our e-commerce strategy. Creating higher effectiveness and continuously increasing the active e-commerce customer base • Designing and implementing change management practices to ensure smooth implementation of Key Performance Indicators (KPI) driven approaches and from manual to automated/technology-driven approaches • Developing business cases for new e-commerce opportunities to improve customer experience and commercial success • Participating in the definition of costs and schedules for the function • Defining and creating an enhanced, superior, and seamless customer/user experience across all of ABB’s e-commerce products and platforms in collaboration with sales • Collaborating proactively with the local sales organization, direct customers and channel partners You will join a talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor's Degree with minimum 5 years of relevant experience or Master's Degree with minimum 3 years of relevant experience is required
• Additional experience in implementations and/or rollouts of e Commerce /digital initiatives would be a plus
• Ability to demonstrate your experience in working and delivering under timeline pressure and commitments to the customer is essential
• Experience with e Commerce is essential
• You enjoy problem solving and think analytically and critically
• You are passionate about facing customers and enjoy communicating with people, including virtual and in person presentations
• You are at ease in communicating in Finnish and English, both written and spoken

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors. Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. For more information, please contact Customer Operations Manager Ulla Ylänne, tel. +358 50 3324208. Interested in joining the crew? Please apply for the position by December 2, 2024. We look forward to receiving your application. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #My ABBStory