We are looking for a talented and experienced Engineering Lead to join our Player Care team. In this critical role, you will be responsible for developing and maintaining the technology that supports our Trust & Safety, Player Support, and Product Support teams. As the Engineering Lead, you will manage both internal and external developers, as well as manage the technical relationship with third-party technology used by the Player Care teams. You will report directly to the Head of Player Care and play a key role in ensuring that our technology solutions are reliable, scalable, and aligned with the needs of our games and the Player Care teams.

Responsibilities

Technology Development and Maintenance:

• Lead the development and maintenance of technology solutions that support Trust & Safety, Player Support, and Product Support teams.
• Ensure that all systems are reliable, scalable, and meet the evolving needs of the Player Care teams.

Vendor and Technology Management:

• Oversee the selection, integration, and management of third-party technology solutions used by the Player Care teams.
• Work closely with vendors to ensure that technology solutions are fully optimized and meet the operational needs of the teams.

Collaboration and Communication:

• Collaborate with other leads within the Player Care Lead team and throughout the company to align technology solutions with overall team objectives.
• Facilitate effective communication between the engineering team and other departments, ensuring a shared understanding of goals and progress.

Strategic Planning:

• Work with the Head of Player Care to develop and implement a strategic vision for technology within Player Care.
• Identify opportunities for innovation and improvement in existing systems and processes.

Performance Monitoring:

• Monitor and evaluate the performance of all technology systems, implementing improvements as needed.
• Track and report on key performance metrics related to technology usage and effectiveness within Player Care.

Risk Management:

• Identify and mitigate potential risks related to technology and development processes.
• Ensure that all technology systems are secure and comply with relevant regulations and industry standards.

Requirements

• Proven experience in an engineering leadership role, preferably within the gaming or tech industry.
• Demonstrated experience in building and maintaining large-scale, high-availability services.
• Excellent leadership and team management skills, with the ability to inspire and guide both internal and external developers.
• Experience managing vendor relationships and rented technology solutions.
• Strong problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and departments.
• Passion for mobile gaming and a deep understanding of player care dynamics is a plus.

Benefits and Compensation
Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life.
We want you to enjoy your time here fully, so we structure our compensation and benefits to serve this purpose. It starts with perceiving you as a human being, not a resource.

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released six games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters.
To make six games, we've killed dozens along the way. That's because we're obsessed with quality. Our mission is to create great games that as many people as possible play for years and that are remembered forever. To achieve this goal, we put together the best possible teams and give them the freedom and independence to succeed.

You Might Love It Here...
If you love games, Supercell is the place for you. We're made up of proactive, independent teams that have the freedom to do what they think is best for their players, our games, and the company.
We know it takes more than trust and independence to make great games, so we also take good care of our people, providing them with the compensation, work environment and resources they need to succeed and have fun while at it.

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to ensure the process is as smooth as possible for you, your family and whoever and whatever you bring along. In addition to cats and dogs, we've even relocated a horse.

Not sure if you should apply?
Do it! You might feel like you don't tick all the listed requirements with stellar scores. That's fine! We're here to help you succeed. Also, we're happy to learn about any specific accommodations you might require to fully engage in our recruitment process.


And here's a video about what we do. (Best enjoyed with salmiakki and rye bread)