JOB SUMMARY

JOB DUTIES

• Oversee the responsibilities of the Housekeeping department including guest rooms, public areas, laundry, and guest laundry services.
• Actively participate in all aspects of day to day Housekeeping operations, including room cleaning, inspecting public areas and guest rooms, deep cleaning, laundry, and public areas.
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
• Promote unity and teamwork throughout the department.
• Supervises performance, attendance, appearance and conduct of staff.
• Creates and ensures daily completion of staff checklists, projects, and necessary reports.
• Ensures all service standards are met and adhered to.
• Facilitates consistent quality of service to exceed guest expectations.
• Communicate with guests, hotel staff, visitors & vendors in a professional, courteous, and helpful manner.
• Works with Engineering and Front Office to maximize guest satisfaction.
• Informs Housekeeping Manager & Front Desk of room status for arrivals.
• Assists with answering phones, guest requests, lost & found and general inquiries.
• Watch for safety hazards and report them immediately to your Supervisor/Manager.
• Maintain control of keys issued to and return them at the end of each shift.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within timeframe allotted.
• Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed, or assigned.
• Support environmental commitments by acquiring the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.

MINIMUM REQUIREMENTS

• Minimum 18 years of age

• US work authorization required
• Minimum six months experience as a Room Inspector (or) Supervisor in a hotel/resort
• Minimum two years experience working as a room attendant in a hotel/resort
• Knowledge of proper chemical handling
• Strong attention to detail as it pertains to cleanliness standards
• Able to demonstrate high energy, and strong enthusiasm for customer service
• Ability to effectively communicate in English, in both written and verbal forms. Bilingual in Spanish is a plus.
• Able to work on your feet for extended periods of time
• Able to lift, carry, push, and pull up to 50 pounds
• Willingness to work varied shifts, including weekends and holidays
• Ability to work well with other people

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee discount, Health insurance, Life insurance, Paid time off, Tuition reimbursement, Vision insurance, etc .
Following all COVID-19 precautions as instructed by the CDC, the State of CA, Hilton and HRI Properties.
EOE/M/F/V/D