Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description
Scope of position:
As a branch IT support specialist, you are responsible for supporting the employees in the branch, as well as performing maintenance on systems and applications.
Major duties and responsibilities:

• Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
• Basic level Windows server and Unix support
• Taking care of hardware installation (PC, Server, Laptop, Printer)
• Support on network issues (LAN, WAN, Wi-Fi)
• Support the employees in the warehouse (scanners, tablets, automation)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Performing daily checks of backups/systems as well as making sure that these checks are administered in a portal
• Tier 1 and Tier 2 support for Infrastructure and Technology
• Disaster Recovery and High Availability plan for systems
• IT budget and procurement
• Knowing and understanding the network policy, topology, LAN, IP Standards
• Knowing and understanding the IT processes and proactive seek for improvements in these processes by automation of tasks, to ensure a more efficient and productive way of working
• Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix);
• Safeguarding and improving (cyber) security and access control where possible
• Monitoring system downtime and resource utilization
• Contribute in a good and strong relationship with our local service providers and suppliers

Qualifications
Exceptional customer service
Ability to manage priorities
Team spirit
Fluency in French and English

Additional Information
Expeditors offers excellent benefits

• 13th month
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.
Must be eligible to work within the EU.