Global e is a leading provider of comprehensive cross-border e-commerce solutions proud of our multi-cultural team! We went public in May of 2021 and are preparing for significant growth.
Today, we are looking for a Carrier Analyst on a fixed term contract for maternity cover, starting as soon as possible.
Responsibilities

• Handle carrier exception reporting on a daily basis.
• Handle Hub exceptions remotely and in person at the CDG facility.
• Deal with Zendesk tickets. Zendesk is our CS ticketing system so experience in that or a similar would be preferable.
• Be able to fix addresses so we can create awb’s for shipping.
• Act as primary point for the carriers and hub operations in the country.
• Continually monitor carrier performance/ SLA’s – drive performance & improvement.
• Location: France – working remotely with frequent journeys to the Global-e Hub.
• Must be able to cover the teams holidays.

Requirements

• Fluent in French and English
• Have good excel abilities as candidate will be working on spreadsheets from some carriers.
• Have an understanding of how a cross dock facility/ warehouse operation works.
• Ideal candidate may have worked for a courier previously, or within warehouse dealing with high volumes of ecommerce orders and/or has CS experience dealing with a tangible product.
• Used to dealing with carriers for inbound and outbound.
• DG certified would be an advantage in Ltd & Ex Quantities.
• Have a knowledge of Incoterms , HS Codes, COO, accurate data is important in International shipping.

Job Type: Full-time
Pay: 28,000.00€ - 34,000.00€ per year
Application question(s):

• You will need to be based in Paris for this role - are you based in Paris?

Experience:

• Logistics: 1 year (preferred)

Work Location: Hybrid remote in 75009 Paris 9e