Note: This position is full-time on the weekends, including days and possibly evening shifts. Must have strong computer skills, including Microsoft Share Point, read and respond to emails, utilize electronic health records, and other technology platforms, etc.
About us
New Life Community Services provides residential addiction treatment and reentry services to individuals and families. As part of our team, your efforts can make a difference in the lives of others!
JOB SUMMARY: Under the supervision of the Technician Supervisor, the Technician is the first point of contact for all client issues as related to day to day program function and serves as the primary receptionist for all on site visitors. The NLCS Technician role is an essential part of the recovery program and team. This role is an essential part of day to day operation and is the first responder to all community contact, client support, and daily facility function.
ESSENTIAL DUTIES
· Complete the shift checklist for the facility
· Provide accurate and helpful responses to phone and in-person public inquiries. Refer people to proper staff as needed.
· Provide support in the milieu OSM/Counselors, as needed.
· Answer incoming phone calls to NLCS.
· Manage payments received from clients, donors, or others. These payments will be processed and reconciled at the front desk.
· Effectively handle security, safety and cleanliness issues as they arise.
· Maintain and monitor facility and clients to ensure a stable, safe, and clean environment. Which includes food service checks such as regularly scheduled inspections and logging of temperature in refrigerator, freezers, ice box and food items served.
· Keep accurate detailed records. This includes updating log books (drug testing, staff log, etc.), charting, and other tracking tools, paper or online, as required for contract compliance.
· Conduct Urinary Analysis and breathalyzer testing, utilizing toxicology lab software platform.
· Facilitate medication protocols, utilizing electronic health records platform.
· Assist with client intakes and discharges.
· Perform other tasks as assigned by supervisor, as needed in emergencies, or supporting other staff with supervisor approval.
EDUCATION REQUIRED:
· High School Diploma, GED or higher REQUIRED – must submit proof for employment;
· Completion of addiction counseling or related program or currently enrolled preferred.
LICENSES/CERTIFICATIONS REQUIRED:
● Certified or registered recovery worker with accredited credentialing board, CCAPP or CAADEE preferred.
● The following are required for employment and must be submitted after start of employment:
o CPR/First Aid certification, TB test, Health Screening Clearance, registration as drug and alcohol treatment worker.
EXPERIENCE REQUIRED:
· One year of experience in the recovery field, preferred.
KNOWLEDGE REQUIRED:
Basic knowledge concerning substance abuse screening and referral. Knowledge of addiction, abuse, trauma, mental health, special needs, and the signs thereof. Knowledge of pertinent laws, regulations, and best clinical practices with a focus on high quality. Proficiency in personal computer use with Microsoft Office products including Word and Excel.
SKILLS/APTITUDES/TEMPERAMENTS:
· Ability to present information or ideas clearly in English, both orally and in writing. This includes ability to proofread and use correct spelling, grammar and punctuation, and ability to write correspondence and memos.
· Ability to problem solve and resolve conflicts especially in high pressure situation.
· Ability to adapt to situations and understand other's feelings and personal viewpoints.
· Ability to work with and relate to other professionals.
· Ability to work and function as a team member.
· Bilingual (Spanish/English) preferred
AGENCY MISSION AND VISION STATEMENTS
Mission: Providing compassionate, personalized, recovery-based addiction treatment and community reentry.
Vision: Become a beacon for the community and church, locally, nationally, and internationally, in addiction treatment, education, and spiritual growth.
AGENCY CULTURE
The NLCS culture, built on a traditional Christian world view, is a welcoming community serving all faiths and creeds. The prime task of the current NLCS staff is to show up each day with a commitment to serve both our mission statement and the overall betterment of NLCS. The staff is additionally called to model Christian love towards each other as well as the clients. This calling goes beyond mere sobriety and speaks to recovery and healthy, ethical relationships. Such relationships imply patience, tolerance, respectful disagreement, as well as references to others in loving, positive ways. Proprietary concerns and conflicts should be held in confidence. Pathological triangulation should always be avoided and conflicts should be addressed directly with the offending party (per NLCS grievance policy). In summation our goal is to function beyond simple sobriety as a collective example of Christian values for our clients, donors, and the wider Santa Cruz community.
PHYSICAL DEMANDS
The job is primarily sedentary with walking and standing as is necessary to carry out the job duties. Normal lifting and/or carrying is limited to approximately 15 lbs., with occasional lifting up to 25 lbs. Heavier items are moved by using proper material handling equipment, assistance from another person or by work order request.
Normal or corrected talking, hearing and seeing abilities are sufficient to perform the required tasks.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Expected hours: 32 – 40 per week
Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends only

Application Question(s):

• Are you able to commit to the position for at least 9 months?
• As our agency has a strict drug (including marijuana) and alcohol free workplace policy, will you comply and are you willing to undergo random testing?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• microsoft/ computer: 3 years (Required)
• healthcare or related: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Required)

Work Location: In person