Adventure Sales Specialist
Saarbrucken, Germany
Are you an adventure-loving Sales specialist passionate about the outdoors and active travel? Do you enjoy being a part of someone’s journey to discover something new? Do you thrive on achieving your own goals and targets? If so, the role of Adventure Sales Specialist at Abenteuer Wege is a fantastic way to fulfill your passion and progress your career in active, adventure travel!
We are looking for someone who shares our values to complement our Sales team. You'll create impact by bringing amazing ‘AWmomente’ to more customers by helping them find their perfect self-guided walking adventure.
Reporting to our Germany Sales Manager, you will have the opportunity to become a destination specialist and experience what we offer our customers to support your success within the business.
About Abenteuer Wege
Abenteuer Wege is proudly part of Macs Adventure, an adventure tour operator on a mission to be the leading global brand in self-guided, active travel. Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 180 people across the UK, US and Germany who share our purpose to lead, advocate & enable self-guided, active travel as a positive force for people and planet.

Our Culture
We’re an adventurous business with an ambitious vision. Our aim is to double the size of the business by 2027. We want to do this the right way and have set ourselves another important goal of achieving BCorp status within the next year.
Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values;

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
• Go the extra mile: We know that creating a perfect #Macs Moment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;
Adventure Sales

• Following up on warm enquiries within the expected time frame.
• Building rapport and understanding the needs of your customers.
• Preparing quotes to ensure they meet the needs of the customers.
• Following up on and converting quotes to bookings.
• Achieve and exceed personal and team targets without compromising the customer journey.
• Provide in-depth knowledge of Abenteuer Wege tours to prospective customers.
• Utilize multiple channels including email, webform, phone, and live chat to make sales.
• Use sales technology such as a CRM and Zendesk efficiently.
Collaborate with other departments to ensure seamless delivery of trips for customers.

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Managing customer needs

• Working with our internal operations team and our suppliers to ensure that the customer’s trip is arranged to perfectly meet their needs.
• Supporting customers with all pre, during and post trip questions, amendments, and challenges.
• Connecting with your customers pre and post trip to ensure expectations are managed; to ensure feedback is gained in a timely manner, to discover any issues and drive continuous product improvement.

Teamwork

• Be an active positive member of the team.
• Actively support your colleagues and be there for them.
• Contribute and participate in team calls and meetings.

What you’ll bring;

• Experience in a target driven Sales role.
• A desire to deliver high end customer service.
• A keen interest in travel and passion for learning about new destinations.
• Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
• Able to self-organise and manage competing priorities.
• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
• Must be in the Saarbrucken area. The position offers a hybrid office and work from home model with 3 days in the office and up to 2 days remote work.
• Able to multitask, prioritise and establish deadlines to ensure competing objectives are met.
• Interpersonal and team skills which enable you to build great relationships internally and externally.
• Highly confident, competent and articulate individual who can communicate professionally.
• Excellent written and verbal communication skills.
• Experienced and fluent in using IT systems such as email, livechat, phones, booking/company systems and MS office suite.
• Learning orientated.
• Resilient and flexible.
• A hands-on individual willing to go the extra mile for customers, colleagues and the business.
• Creative thinking, adaptability and communication skills are key.

Not essential, it would be a bonus if you;

• Have previous experience in the travel industry

You could belong here;
To deliver adventures for more than 30,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
What we’ll offer
As well as your salary;

• ANNUAL LEAVE: 28 days plus bank holidays.
• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Saarbrucken 3 days per week to collaborate with colleagues.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• FAM TRIP: Opportunity to experience one of our trips for yourself!
• WORKATION OPTION: Work from abroad for up to 30 days per year.
• EMPLOYMENT CONTRACT: Permanent employment contract and full compensation for overtime.
• PUBLIC HOLIDAYS: Saarland public holidays apply to you, regardless of where you live – the second most in Germany.
• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips.
• BUSINESS BIKE: After 6 months, choose your favourite bike directly from a specialist dealer.
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• TRAVEL: Occasional international travel may be required.

• IMPACT: The opportunity to make a difference in people’s lives and the planet.