Germany Job Openings
Hanshow Germany GmbH
After-sales Engineer (d/f/m)
Düsseldorf
FULL TIME
August 28, 2024
Founded in 2012, Hanshow is a global leading digitalization solution provider in the panretail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.
Based on Io T, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIo T technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.
In 2018, the German subsidiary Hanshow Germany Gmb H was founded in the Düsseldorf’s Oberkassel area. To match the rapid growth of our business in Europe, we are actively recruiting for After-sales Engineers (d/f/m)
Your Tasks and Responsibilities:
- Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
- Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
- Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
- Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
- Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
- Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
- 2~3 years of relevant experience in a dynamic, fast paced international environment
- Familiar with Linux, system integration and basic network architecture.
- Familiar with database, cloud and Io T technology.
- Ideally with basic knowledge of Restful API, SQL, RF.
- Experience of project related to Wireless Communication is preferred.
- Fluent in German and English, both written and spoken; Chinese as an advantage.
- Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
- Competitive salary in the relevant industry.
- Promising and sustainable self-development and prospects.
- Wide technical and modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Flexible working arrangement with work from home option.
Arbeitszeiten:
- 8-Stunden-Schicht
- Montag bis Freitag
- Flexible Arbeitszeiten
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Kostenloser Parkplatz
- IT-Support: 2 Jahre (Wünschenswert)
- Deutsch (Wünschenswert)
- Chinesisch (Wünschenswert)
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