Germany Job Openings
H&M Group
Communication Specialist
Nuremberg
FULL TIME
October 11, 2024
As a Customer Service Communications Specialist, your role is pivotal in ensuring exceptional customer experiences and effective communication across all touchpoints. You contribute to added customer value, a strong brand and increased fashion perception by being responsible of communication development and adapting internal communications to the market needs. By leveraging your expertise in customer service, communication strategies and stakeholder management, you contribute to enhancing brand reputation, customer & colleague satisfaction as well as operational efficiency.
This position is based in Nuremberg, Germany
Key responsibilities include:
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Act as a specialist in communication both in terms of setting and executing communication strategies and plans in alignment with H&M Group, H&M Brand and PB.
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Plan, drive, execute and follow up your communication activities in a timely and structured manner according to business objectives.
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Responsible for content management and guidelines for Customer Service pages and Customer contact channels as well as securing the right tone of voice
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Ensure internal communications’ consistency and effectiveness by creating internal communication processes, guidelines, and ready-to-use tools.
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Partner with relevant stakeholders on improvements of processes and procedures in the customer journey.
Qualifications
To be successful in the role of a Communications Specialist, you should have a strong brand focus and be data-driven with the ability to set and work towards goals. You have a proven track record of creating results within the area of Communications through locally adapted plans and strategies. With your experience from the fashion and customer service industry combined with your insight-driven mindset, you will find innovative ways to engage our customers, colleagues and stakeholders. You are a solution-oriented, flexible teamplayer with excellent stakeholder management skills.
Besides your personality we see that:
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Communication, Marketing, or business degree / relevant experience.
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Experience from working with communication within Customer Service.
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Excellent communication and presentation skills in English and German, both written and spoken
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Strong communicator with great ability to influence and inspire others.
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Advanced office 365 user
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Inclusive, positive, open to feedback
Additional Information
This is a fulltime permanent position, starting according to agreement. The role is based in Nuremberg, Germany. If you feel that your experience, skills and ambitions are a match, send us your application through the career site, no later than the 25th of October 2024, 12:00 PM.
Note that due to GDPR we only handle applications via our career site.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
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