Responsibilities

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  Determines planning prioritization for one or multiple assigned accounts based on customer needs, revenue importance, growth opportunities, and account risks with minimal guidance.
• Identifies actions required to drive Consulting catalog opportunities that are aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays.
• Contributes to creating and managing connections and driving agreement between necessary stakeholders within Microsoft and customers.
• Seeks customer feedback and insights. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and begins to establish recovery action plan to improve customer's overall experience.
• Builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of artificial intelligence [AI], sustainability) to meet customer needs and drive customer satisfaction.

Qualifications

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  Fluency in English.

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  Fluency in German.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.