Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer

• Compensation for this role pays up to $50.24 per hour. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may vary if you reside in a different location or state than the location posted.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services
Schedule: Mon-Fri 11AM-7:30pm
JOB SUMMARY
Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.
RESPONSIBILITIES AND DUTIES

• Work with TRUST multidisciplinary team to respond to field-based crisis.
• Assist with administrative duties including but not limited to reports, audits, and other miscellaneous programmatic tasks.
• Aid supervisors by role modeling program policies and procedures.
• Support with inventory management.
• Support with training and onboarding new staff.
• Drive the mobile field team van to and from various locations.
• Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
• Demonstrate mastery with providing basic first aid at the scope of the American Red Crisis Adult CPR/AED/First Aid training.
• Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
• Mastery of verbal CPI de-escalation techniques and stabilization services delivered to the community in a clinically and culturally appropriate manner.
• Participate in community outreach events.
• Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms.
• Maintain confidentiality and HIPAA compliance; always protect sensitive data.
• Transport clients to appropriate level of care.
• Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
• Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
• Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
• Complete all required annual trainings and evaluations.
• Participate in and assist with weekly, monthly, quarterly department and agency meetings as identified by supervisor.
• Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the public, and other external customers.

OTHER DUTIES AND RESPONSIBILITIES

• Practices self-care remains aware that others may be contending with stress and treats other with grace.
• Ability to drive to appointments to meet with clients and their families or other key contacts.

INTRODUCTION TO CORE COMPETENCIES
At Pacific Clinics certain principles and values shape and influence all of our decisions and actions. Our Agency Core Competencies express our expectations relative to behaviors to be modeled by our leaders and engrained in the practices of our employees. These Agency-wide competencies are the foundation for the success of our employees across the organization, while job specific competencies provide expectations for individual positions.
JOB SPECIFIC COMPETENCIES

• Crisis De-escalation
• Analytical Thinking
• Encouraging Customer Focus
• Maintaining Safe Environment
• Managing Multiple Priorities
• Organizational Agility

CORE ABILITIES
Ability to:

• Work in a fast-paced, highly pressured, and changing environment.
• Prioritize tasks and respond to emergency requests quickly and efficiently.
• Maintain standards of confidentiality.
• Maintain positive work relationships in a respectful and collaborative manner.
• Maintains good communication to ensure others have necessary information.
• Sensitivity to working with culturally diverse populations.
• Resource allocation and utilization.
• Train and instruct others.
• Support with quality assurance and troubleshoot items as they come up.
• Research, plan, monitor and implement.
• Motivate and negotiate.
• Create, innovate, prioritize, and reorganize.
• Self-starter, schedule management, and adherence to tight deadlines.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
MINIMUM EDUCATION AND/OR EXPERIENCE

• High School diploma, GED, or equivalent education.
• Credentialed as an EMT in the state of California.

OTHER SPECIFIC REQUIREMENTS

• Minimum of six months related behavioral health experience, full-time best practices experience in deliveries and customer service. (Volunteer experience will be considered.)
• Experience with intake paperwork/processing preferred.
• Interpersonal skills and judgment relevant to make evaluations of eligibility for services, urgency of need, understanding of potential legal/ethical issues, and risk management required.

PHYSICAL REQUIREMENTS
The work environment conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; standing, walking, moving lifting or carrying objects up to 45lbs. Repetitive motion and reaching repeatedly are required constantly. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hearing and talking on telephone/in person are required consistently.
LEVEL OF CONTACT WITH CHILDREN
May/will have supervised contact with children.
May/will have unsupervised contact with children.
Will not have unsupervised contact with children.

• Requires full background check and TB exam.
• Requires physical.
• Current First Aid/CPR Certification.

DRIVING PRIVILEGES

• May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.
TRAINING

• Needs to successfully complete all required agency training indicated for this position.

Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.