Founded in 1996 in South Africa and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of over 9,000 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, Singapore, South Africa, the United States of America, Colombia, Brazil, Mexico, China, Dubai, Thailand, India, Korea, France, Germany and Taiwan with further office openings planned this year.

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Job Title: Customer Relationship Coordinator - Europe
Site: Le Havre, France
Moers, Germany
Rotterdam, The Netherlands
Hours: 40 hours per week


The purpose of this role is:-


Primarily responsible for managing the customer relationships, coordinating the Inside Sales function, offering and following-up commercial proposals to established and new customers.
The focus is on quote accuracy, proactivity and managing the requirements from the customers in line with the internal KPI’s and company strategic and financial goals.


What you will do:-

• Actively seek new business opportunities from existing customer as well as new target accounts in line with strategy.
• Ensure all new customer enquiries are actioned (or acknowledged) within 24 hours. This includes internal updates from other regional offices.
• Follow up on new business and quotations, develop and sustain profitable import business in line with the outside sales team.
• Set-up meetings with potential new customers and leads and with the existing customer base allocated to your portfolio. Work on developing new business in line the outside sales team
• Work on developing and sustaining profitable import business, to support the demand and growth goals for the exports out of your region.
• Assist external sale team with setting up and preparation of sales visits.
• Work on developing and sustaining profitable import business in order to support the demand and growth goals for the exports out of your region.
• Assist direct Line Manager and or Regional Director with any special business-related projects outside of the day-to-day scope as relevant and required by the business.
• Ensure all new processes agreed by management are implemented and coordinated within the agreed upon deadline/s. This includes work processes; system updates and processes.
• Cooperate and assist line manager with work allocation and work in event of absence from anyone in the team, either due to vacation and or sickness.
• Record and assist with the Claims Process under remit. Seek assistance from team leader / operations manager where needed.
• Record and assist with any Incident and Accident reporting. Seek assistance from team leader / operations manager where needed.
• Assist if needed in all Disputes (Issues relating from Accounts Receivable Errors) for relevant work is addressed and resolved.
• Record and assist in addressing any customer complaints that might arise from daily operations. Report back on this issue to commercial account manager and regional management team as needed.
• Ensure at all times the One Way of Working is followed up.
• Participate and complete any special HR projects / surveys where relevant.

What you will bring:-

• Good IT, verbal, and written skills
• Ability to communicate fluently, both orally and in writing in English is essential
• Ability to communicate in Spanish, Italian, French, Dutch and German is desirable but not essential
• Ability to travel to clients’ premises on occasion
• Experience in sales and customer service
• Ability to compile rate quotations
• Fantastic negotiation and customer service skills
• Logistics experience is desirable but not essential
• To support the company’s values and behaviours, the candidate should be a good team player with a professional work ethic, presentation, and character.

What you will receive:-

• A competitive salary
• Discretionary bonuses
• 25 days annual leave (France and Rotterdam) 30 days annual leave (Germany), including statutory holidays
• Your birthday is important, so you get the day off!
• A caring, friendly, family culture with strong values
• Flexibility to balance home and work
• The chance to work in a multi-cultural environment
• Opportunity to travel with work
• A medium-sized company where you are known and valued
• Investment in your training and development

Assessment for this role will be:-
CV
Competency based interview
Job based assessments (Sales/ Customer Service based test)


Do you feel this role is for you? Please don’t hesitate to send in your application as soon as possible.


Please note that the candidate needs to live in commuting distance to our Le Havre, Moers or Rotterdam office.


A Person Specification and Job Description can be provided on request, or you can view these on our website (https://www.tankcontaineroperators.com/home/recruitment/).

We are an equal opportunities employer.

No recruitment agencies please.