• The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you.
• You will continue developing & maintaining deep technical knowledge & skills for a given VMware by Broadcom technology area.
• Within one month of working on assigned customers: be able to articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer.
• Through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention:
  • You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware by Broadcom technologies.
  • Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
  • Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
  • Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
  • Present your achievements and customer progress regularly through Business Reviews
  • You will feel at home communicating key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy.
• If not already certified, you will aim to achieve your VCP (VMware by Broadcom Certified Professional) to help you achieve your goals and objectives.
• In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft skills through VMware by Broadcom’s structured quarterly training programs.

• Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
• Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives.
• Deliver technology roadmaps & assessments that provide next step and outcome-focused plans.
• Provide Solution Guidance & best practices review to identify performance optimization opportunities.
• Optimize Operations to confirm activities are aligned with stated technology goals & priorities.
• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk.
• Provide feedback to Product Management and Engineering to drive awareness and prioritization of customer feature requests and service adoption blockers and effectively communicate status with the customer and account team.
• You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion.
• You will help VMware by Broadcom to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.