Description We are looking for a Field Application Engineer (m/f/d) in the Munich area to join our great team and develop our clients on the Energy Market!
In your position as Field Application Engineer (m/f/d) you will provide pre-sales technical support, consultancy, and services mainly to Moxa’s strategic accounts. These objectives in terms of strategic success, business growth as well as customer satisfaction are a core part of our global Moxa strategy.
To successfully drive these important projects, you will work in close collaboration not only with our contact partners at our customers’ and at our distribution channels’ but also with our European sales organization. Deploying proofs of concept as well as conducting technical training courses or local seminars are as much an integral part of your function as bridging the gap between product solutions and services. Working in close alignment with our technical support department you will create KPI based strategies to further increase customer loyalty and deploy across our European sales region. Within this framework one of your focus areas in terms of strategic goals and customer support will be the development of platform business.

Key responsibilities:

• You support the sales department with in-depth technical advice for our key accounts, especially in the pre-sales phase, on and off site as required.
• You are responsible for the development of product and application presentations and technical seminars for customers as well as their deployment
• Additionally, you provide technical proposals and handle requests for proposal from our key accounts.
• You are familiar with project tender requests and will illustrate your technical skills and understanding by creating solid and convincing proposals, e.g. via network architectures which clearly showcase our technical value proposition. You proactively collect our customers’ feedback and share the consolidated feedback to support our Business Development Team and our Strategic Business Units as a tool to further support their approach to customer and market needs as well as competitive landscape and technology trends.
• You work in close collaboration with both our local and global technical support organizations to ensure full alignment on technical issues and their solutions or deployment.
• You will be an integral part of our European team and actively contribute to create and maintain a working environment based on trust and mutual respect.

Qualifications
Education: Bachelor's degree in engineering; or equivalent combination of education and experience.
Experience: 3-4 years of experience in FAE or pre-sales technical support in the industrial automation or networking industries, with work experience across Europe.
Professional Certificates/Licenses: Network Certification award/license such as Cisco’s CCNA, CCNP, or equivalent.
Languages: Strong communication skills with both senior executives of major customers and large technical teams. Fluent in written and spoken English; proficiency in another European language is an advantage.
Professional Skills:

• Proven ability to establish and maintain strong relationships with key clients, understand their needs, and serve as a trusted advisor.
• Skilled in negotiation, conflict resolution, and managing sensitive situations effectively.
• In-depth knowledge of the market, industry, and competitive landscape.
• Excellent problem-solving skills.
• Capable of analyzing data, identifying trends, and making well-informed decisions.
• Strong project management skills, with the ability to handle multiple tasks and meet deadlines.
• Customer-focused mindset, with a keen ability to understand and address customer needs.
• Adaptable to changes in market conditions and customer demands, with the ability to adjust strategies accordingly.

Travel:
This role involves travel to customer locations. We are looking for someone who is open to traveling within Europe, with the possibility of occasional trips outside Europe.

What We Love About Moxa!
Company: At Moxa Europe, we embody agile work practices, modern leadership, and a flat organizational structure. We empower rapid decision-making, continuous improvement, and fostering a team-oriented, empathetic culture that embodies our values daily. Celebrating our diversity with colleagues from 30 different nationalities creates a dynamic and enriching work environment.
Compensation & Benefits: Experience a dynamic Compensation and Benefits package that includes fix & performance-oriented pay, leisure and health budgets, an individualized training budget aligned with your goals, and perks like eco-friendly commuting.
Collaboration: At our company, Collaboration means more than teamwork - it's also about intensive onboarding support with a buddy program, structured department introductions, autonomy in your role, regular team meetings, a feedback-driven culture with goal-setting discussions, and a commitment to embracing global diversity.
Work-life balance: We prioritize work-life balance with 30 vacation days, flexible work arrangements, remote options, and part-time opportunities. Our vibrant workplace features modern offices, a scenic rooftop terrace, and a calendar filled with team-building & sports events, Oktoberfest visit, and much more.
Are you ready to make a difference with us? We warmly invite you to explore our About Us page, where you can discover more about our team, values, and mission.
We look forward to receiving your application and can’t wait to meet passionate candidates ready to make an impact!

Primary Location: Germany-Munich

Work Locations: Moxa MEU Office Streitfeldstrasse 25, Haus B Germany 81673

Job: Sales & Business Development

Schedule: Full-time

Employee Status: Regular

Travel: Yes, 25 % of the Time

Job Posting: Oct 11, 2024