Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Job Mission
You want to build success? Join us to support our Customer’s needs. Help our Customer to stay competitive in the market.
The Customer Support Engineer provides onsite Support at our Customers Fabs through the performance of repairs and maintenance of complex Lithography Equipment. The Customer Support Engineer troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. The work is to be performed in shift schedule.

Job Description
The Field Service Engineer (FSE) is part of the Customer Support (CS) organization, which is responsible for the repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. The FSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The FSE will interface with the customers, peers, Technical Support Engineers (TSE) onsite or remote and staff management to assure timely and accurate support. The FSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to drive availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers
and co-workers.
You will be working hands-on on our DUV lithography systems.

• Analyze and diagnose problems and make appropriate repairs according our processes and using Best Known Methods (BKM)
• Execute regular maintenance and implement upgrades
• Provide elementary training to the customer
• Ensure proper operation of ASML machines at customer site
• Document your work and create accurate reports, accurately maintain/document time and works actions
• Monitor system performance
• Drive improvement via proper channels
• If needed effectively escalating problems to the next higher level, based on broad knowledge of most systems
• Ability to work in Day Shift 7x12 pattern
• Possess an international driving license

Education
Preferred is a Bachelor degree or State-certified technical engineer in an Engineering field (e.g. Mechanical Engineering, Electrical Engineering or Mechatronics) or a certificate as engineer (electrical engineering)

Experience

• Preferred is 2-5 years of relevant work experience
• Experience in a cleanroom setting
• Experience with 1st line support
• Strong hands-on and troubleshooting skills
• Preferred is working experience in the semiconductor industry

Personal skills

• Good communication skills in English and German
• Proven ability to effectively work in a demanding and challenging environment
• Strong logical thinking, problem solving skills and show attention to details
• Show ownership and responsibility, be able to adapt to customer circumstances, be proactive and drive for changes
• Be a strong team player, act as one team, give feedback and be open for feedback, show flexibility to backup each other
• Flexibility, possible support of other ASML sites requires ~20 % travel (pending on request)
• Quality focus, enable quality mindset in daily operation, hold your colleagues accountable to deliver quality on daily base

Context of the position
The position is for a job based in Hamburg, Germany.
If not currently living in Germany, please clarify specifically in your motivation letter why you want to relocate to Germany.

Other information
This position requires access to U.S. controlled technology, as defined in the United States Export Administration Regulations. Qualified candidates must be legally authorized to access such U.S. controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access U.S. controlled technology.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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