• To service, repair and commission all Servomex products to ensure that the Company’s reputation is maintained and enhanced through continually exceeding customers’ expectations.
• Develop and maintain strong relationships (point of contact) with key customers in the semiconductor (SEMI) industry, ensuring their specific needs and requirements are met.
• Working with advanced analytical methods, such as gas chromatography (GC), and performing precise oxygen and water measurements at PPB and PPT levels.
• Carry out FAT and SAT of systems.
• Actively be involved with quoting service activities and pursuing potential business.
• Provide assistance with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
• Complete repair, service and commissioning reports and any other required documentation.
• Ensure that Servomex equipment meets the relevant health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
• Communicate with relevant departments concerning problems with Servomex equipment and customer requirements using quality and customer complaint procedures.
• Provide assistance with systems testing and build to the Systems Engineering department to ensure that systems meet the required performance and specification prior to shipment.
• Participate in Customer Service improvement initiatives as required by the Service Manager.
• Travel required across Germany, with occasional trips to other European countries and the Middle East.
• Participation in forecasting and service planning calls.
• Any other duties and responsibilities as required by the business.
• To be based out of our office in Dresden (commute or be willing to relocate to the Dresden area).

• A proven track record of working within a FSE position, repairing instrumentation as well as installing and troubleshooting; it would be a distinct advantage to have knowledge/experience of working with complex gas analysers – however comprehensive training will be provided to the successful candidate.
• Specific experience/expertise in the SEMI industry would be a huge advantage.
• Strong technical/electronic/instrumentation background with exceptional attention to detail; combined with the ability and desire to quickly learn and adapt to sophisticated instrumentation is vital.
• Experienced in providing varying levels of customer training.
• Desire, ability and passion to build strong working relationships with customers.
• Experienced in working within the following industries - oil and gas, industrial gases, cement, food and chemical.
• Experience with Start-up, Commissioning, FAT and SAT.
• Ability to interpret maintenance manuals, schematics, and wiring diagrams.
• Results-oriented attitude, combined with strong communication and problem-solving skills.
• Experienced in working remotely with minimum supervision.
• Willingness to travel within Germany and EMEAI region.
• Fluent in English and German (written and spoken).
• Full clean driving licence.

• Solid business acumen and a willingness to learn about our products/technology.
• Knowledge of Salesforce.
• Experience with using SAP.

• Bachelor’s Degree (or equivalent) in Chemical Engineering, Physics, Chemistry, Electronics, Electrical Engineering, Instrumentation or closely related subject/discipline.

• ‘Safety / Hazardous’ related certifications / qualifications.